Office Administrator

2 weeks ago

Battersea SW, United Kingdom Heat-Plex Ltd Full time £24,440 - £31,511 per year

Office Administrator & Customer Service Coordinator

Location: Battersea, London

Hours: Monday – Friday, 8am–4pm

Employment Type: Full-time, on-site, work from home

About Us

Heat-Plex is a fast-growing plumbing, heating and services company providing a wide range of domestic and commercial reactive repair services throughout London. As we scale, we are now looking for a dedicated, organised, and proactive Office Administrator & Customer Service Coordinator to join us in our Battersea office. This is a key role supporting day-to-day operations and helping streamline communication between clients, tenants, engineers, and management.

You will work closely with the company directors and staff, ensuring a smooth, professional, and efficient workflow throughout the business.

Role Overview

You will be the main point of contact in the office for all administrative and customer service activities. Your responsibilities will include:

Key Responsibilities

Customer & Client Communication

  • Handle incoming calls, WhatsApp messages, and emails professionally.
  • Manage enquiries from tenants, landlords, and clients.
  • Payments and receipts.
  • Keep customers updated on job progress and engineer attendance.

Diary & Job Management

  • Oversee daily scheduling and assist team with managing the diary.
  • Assign and update jobs on the CRM (e.g., incoming work orders, emergencies, routine visits).
  • Monitor engineer availability, track job status, and ensure appointments are correctly booked.
  • Coordinate with engineers regarding job notes, parts required, follow-ups, and access details.

Office Administration

  • Maintain organised records and digital files.
  • Prepare documents and help with branding/advertising. .
  • Support management with internal processes and implementing efficient workflows.
  • Update reports on job completions, HomeCare customers, and ongoing projects.
  • Ensure all documents, certificates, and contracts are issued promptly.

Operations Support

  • Work with management to streamline communication and reduce bottlenecks.
  • Act as an escalation point for customer issues requiring office intervention.
  • Assist with onboarding new HomeCare customers (welcome packs, contracts, CRM updates).
  • Support the long-term growth plans, help with other office hires.

Skills & Experience Required

  • Previous experience in an office admin, coordinator, or customer service role (property, trades, or service industry preferred).
  • Strong organisational and multitasking skills.
  • Confident telephone manner and excellent written communication.
  • Experience using CRMs or booking systems (training provided if needed).
  • Ability to work proactively and take ownership of daily tasks.
  • Comfortable working in a fast-paced environment with changing priorities.
  • Positive, professional, and reliable attitude.

What We Offer

  • Competitive salary and growth opportunity.
  • Opportunity to play a vital role in a growing company.
  • Training and support from directors and senior team members.
  • Friendly, supportive working environment.
  • Clear progression opportunities as the business continues to expand.

Circa £30k plus performance benefits.

Job Types: Full-time, Permanent, Apprenticeship

Pay: £24,440.00-£30,511.92 per year

Benefits:

  • Company pension
  • Work from home

Work Location: In person

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