eCommerce Junior Key Account Manager

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WHO ARE WE?

Iconic British brand, ghd is a global leader in high end professional hair styling tools and the UK's number one recommended styling brand. Loved by stylists and consumers, loved by press, and loved by the people that work for the brand

Merging science and innovation, with luxury beauty and style; ghd pioneers new technologies and beautiful designs to create the most technically advanced hair tools in the world. Developed by leading scientists in the dedicated ghd Research and Development laboratories in Cambridge, ghd tools deliver safer heat styling for hair and have become an essential part of the daily lives of professional hair stylists and consumers globally.

A trusted and loved brand, ghd sells 2 million stylers every year and 5 iconic ghd products are sold every minute. The award-winning ghd tools are used by 200,000 stylists around the world and sold in 30+ countries and more than 45,000 premium salons.

JOB DESCRIPTION

Reporting to a Senior key Account Manager (SKAM), the primary purpose of the E-Commerce Junior Key Accounts Manager is to grow and develop current E-commerce Key Accounts through a business-to-business consultative approach to realise sales growth, market share, brand visibility and profit targets within clearly defined key performance indicators.

The Junior Key Account Manager will be directly responsible for driving the growth and winning market share within 2-3 assigned small online retailers, they will be accountable and responsible for delivering, executing, and achieving the E-Commerce objective which is to execute with excellence and lead best in class examples as a flagship market to deliver solid revenue sales. They will also consultant with the SKAM on two large Key Accounts.

RESPONSIBILTIES

• Develop close working relationships alongside the SKAM at all levels with each Key Account through a consultative business to business approach.
• Support the SKAM in delivering set business targets, while taking direct ownership of the Joint Business Plan and negotiations with certain smaller accounts. With the objective to grow both sell out, consumer acquisition, market share and net revenue with each partner.
• With the SKAM, develop and drive a strategic Joint Business Plan with each directly owned retailers, with clear building blocks of category and marketing activity, identifying areas for growth in partnership with the Customer.
• Own the Customer journey on and off site for each of your retailers with excellence in execution on aspects just as PDPs, Reviews, copy, content etc.
• Achieve all targets as set and agreed in consultation with the SKAM.
• Negotiate prime Brand positioning in all targeted accounts.
• Identify business opportunities and help the Retail Media Manager to negotiate brand visibility and presence always on and in campaigns to in turn ROI.
• Own the day-to-day forecasting and stock management (S&OP) for your Key Accounts. For monthly review with the Demand Planner and customer operations with the Ops team.
• Support the SKAM on all financials, GTN, rebate planning and post activity reporting.
• Collate consistent and accurate data and statistics working with the Commercial Data Analyst and the wider teams internally and externally across all our locations to ensure an efficient process.
• Own the individual Logistical & commercial critical paths for each Ecommerce customer account, ensuring these are up to date and on track for each project.
• Ensure ghd master data is up to date and manage basic changes & updates with customers.
• Management of the order process – delivering on both customer expectations and business objectives. Building relationships with the logistical teams from each account to ensure effective communication and a robust process
• Centralise eComm / commercial data to drive insights and actions with the selected ecommerce partners team
• Proven account management experience, at National Account Executive level for 18+ months as a minimum
• Experience of influencing and negotiating with teams at all levels.
• Be sales driven and commercially aware of the beauty/ fashion market and trends.
• Expert knowledge of all ecommerce KPIs and levers
• Instinctive commercial flair to drive decisions that improve KPIs and performance.
• Demonstrate ownership and accountability, can give examples of taking measured risks to achieve results.
• Enthusiastic, energetic outgoing, with a positive 'can do' attitude, determined to win and a passion for customers and all things digital.
• Act with transparency and integrity.
• Actively live and breathe the ghd brand.
• UK based with the ability to travel to UK/ROI without restrictions.

VALUES

We at ghd are proudly committed to our five core Company Values and aim to attract and retain employees who truly live and breathe these in everyday life at ghd.

• Collaborative – We work together to create the extraordinary.
• Creative – We foster creativity & excellence to create value for our brands and business.
• Courageous - We are agile, entrepreneurial & we own our future.
• Connected - We stay connected and ensure we are always consumer first.
• Committed - We are responsible for our impact on other & the planet.