Community Manager

The Trampery is seeking a Community Manager to join the community team on a full-time, permanent basis.

About The Trampery

The Trampery is a purpose-led enterprise dedicated to making business a positive force in society. It provides workspaces, venues, training and management services in pursuit of its mission.

The five key elements of its mission are to:

• Advance business models with positive social & environmental impact.
• Support entrepreneurs from under-represented backgrounds.
• Drive inclusion & diversity in the workplace.
• Promote healthy work-life balance & well-being.
• Contribute to thriving neighbourhoods and strong communities.

Today The Trampery operates six campuses across the city, from 10-90,000 square feet. It works with a variety of property partners including developers, local authorities and public institutions. B Corp certified, The Trampery actively supports new forms of enterprise that solve social or environmental problems. It also offers dedicated support to entrepreneurs from under-represented backgrounds, helping to rebalance London's unequal business community. More than 2000 entrepreneurs, innovators and creative businesses have called The Trampery home.

Role:
Community Manager at The Trampery Poplar Works

Contract:
 Permanent

Working hours:
Monday to Friday (37.5 hours per week)

Base salary:
£33,000

Location:
London E14 (or any other Trampery site)

Start Date
: ASAP

Deadline for Application: 5pm Friday 28 November 2025

(Please apply early as applications will close before the deadline if high volume received)

RESPONSIBILITIES AND DUTIES INCLUDE:

Community engagement

• Act as overall manager for The Trampery Poplar Works' community and primary point of contact for all members, guests & visitors
• Oversee the running of the entire site, ensuring the space is set up for members and visitors.
• Understand all key procedures and policies with regards to the building.
• Open and close the venue, working alongside the community team to ensure the space is covered for office hours by establishing a rota.
• Develop the community in the space, connecting people together and building a strong community spirit amongst members
• Build a database of contacts for social events
• Track and measure events' success, establish and use KPIs to steadily improve the event planning process, sponsor members' satisfaction surveys.
• Research and explore opportunities alongside the Head of Community and Impact to develop new programmes for members, specifically learning opportunities, business support, ethical enterprise, leisure and wellness.
• Represent the community at relevant events.
• Manage and develop members experience, retention and excellent members communication internally, working closely with the Sales and Partnership Manager.
• Support with the delivery of The Trampery learning and development programmes

Administration

• Manage the site inboxes and direct enquiries to the appropriate person.
• Lead on the use of software and processes to connect the community digitally.
• Maintain an up-to-date record of members on The Trampery's CRM
• Collect data and feedback from members
• Manage onboarding and offboarding processes as per company guidelines.
• Manage event room bookings (internal and external, including room set up.
• Oversight soft services in conjunction with the Facilities Manager.

Facilities

• Provide day to day venue management (keeping consumables replenished, dealing with the post for members, receiving deliveries, keeping interior tidy and beautiful, and general front of house duties).
• Monitor daily Health and Safety procedures and alarm and video surveillance, complete fire drills.
• Liaise with The Trampery's Facilities team with any facilities issues.
• Organise regular walkarounds with the Facilities Manager to ensure the smooth running of the site whilst maintaining high standards and efficiency at all times.
• Raise any facilities and maintenance issues using the appropriate systems

Marketing and communications

• Have warm and efficient communication skills
• Produce weekly members communications including newsletters and workspace updates via Nexudus
• Support our Marketing team with content creation and marketing materials.
• Be comfortable with being part of the company's social media presence.
• Help curate content on members, members' news and events on Nexudus, for the Trampery's website, newsletters and social media.
• Manage content and moderate our members' portal, updating members profiles & FAQ's as needed, facilitating communications between members, & troubleshooting any issues.

Others

• Line manage cover staff, ensuring they are equipped to cover the site effectively, and manage their workload.
• Assist in the training and induction of any Cover Staff
• Act as an onsite point of contact for stakeholders as necessary.
• Setting, monitoring and achieving company goals
• Assist with collecting Social Impact data
• Foster an informed and confident culture of inclusivity across the organisation, actively promoting equality, diversity and belonging in all community-facing and internal practices.

ABOUT YOU

• Take pride in the space that you are given, every corner is checked to ensure that you are providing a space that feels like a home away from home, as well as a professional and smart space for productivity & business enterprise
• Invested in the positive role of The Trampery in the local community, members and visitors
• Comfortable troubleshooting problems and can keep members informed about changes and solutions
• Understand excellent practice in customer service and can build relationships & rapport with a variety of individuals, particularly a member community
• Enjoy a job that looks different every day and includes both independent admin and ad-hoc tasks around the site, engaging with members and addressing any issues that may crop up
• Conscientious and eager team player
• Able to communicate openly and effectively with the team when needing support
• Organised and able to keep accurate, up-to-date records
• Curious of our members and what they do
• The right candidate will be able to approach this with confidence and be able to hit the ground running

COMPANY CULTURE:

• A progressive, open-minded and kind culture.
• Each individual is free to be themselves and is supported in giving their best
• Always striving to learn, improve, be better and build a better world

WHAT WE OFFER

• Company-wide Training, Learning & Development opportunities.
• Regular team activities including Socials, Wellbeing and Team builders.
• Monthly wellbeing budget.
• Charlie HR Perks and Discounts to thousands of vendors.
• Remote working (1 full week per year)
• 32 days off per year (20 days annual leave, plus 8 bank holidays, plus 1 day off during your birthday week plus paid end of year closure from Christmas Day to New Year's Day (unless stated differently in your contract)
• Day of personal significance swap (eg swap Easter bank holiday for another religious holiday)
• Free guest pass to workspace for partner, friend, or child once a month.
• Cycle to work / Annual travel card loan schemes.

Accessibility

We welcome applications from people who identify as neuro-diverse and/or having a disability and would like our recruitment process to be as accessible as possible.

If you need us to make an adjustment or provide additional support as you apply for a role, please email and our Recruitment Team will contact you to discuss how we can accommodate.

As a Disability Confident Employer, we are committed to offering an interview to candidates with disabilities, providing they meet the minimum requirements of the job role.

Inclusivity

The Trampery is proud of its supportive and inclusive culture, and we are committed to making it a welcoming place for everyone who comes to work with us. The Trampery is an equal opportunities employer and welcomes all applications. We do not discriminate based on, but not limited to, the following; age, education, disability, gender identity, partnership status, parental status, race, colour, nationality, ethnic or national origin, religion or belief, sex or sexual orientation.