Community Support Worker

*Please ensure that you have answered the three screening questions before sending your application - we will NOT consider applications where these questions have not been answered*

Derbyshire Low Level Support Service (LLSS) Low Level Support Co-ordinator (High Peak)

Salary: £27,381.90 per annum

Hours: 37 hours per week (Mon-Thurs and Fri 8.30-4pm)

Contract Type: Fixed Term until 31st March 2027

Travel expenses: Public transport at cost or 45p/mile

Pension: SDCVS has a workplace pension scheme with matched contribution

Responsible to: Direct Services Manager

Based: Blended–working from home and within the community. Role involves work/travel across Derbyshire and occasionally beyond.

Employee Benefits

• Generous annual leave allowance
• Employee Assistance Programme
• Life insurance
• Company pension

About Us

We are a South Derbyshire-based charity that works to improve the lives of local people. We offer a friendly, empowering and supportive environment where employees are treated as individuals, not numbers. The aim is for our workforce to be truly representative of all sections of society and for each employee to feel respected and able to give their best.

South Derbyshire CVS (SDCVS) strives for high standards both as an employer and as a provider of services. We are committed to a policy of equal opportunities in all areas of our work and responsibilities, and valuing, recognising, celebrating and encouraging diversity.

The Role

The purpose of this role is to provide short-term, targeted support to individuals, focusing on maintaining their independence in their own homes.

Responsibilities include supporting individuals not eligible for social care/NHS assistance, preventing escalation of needs, fostering community engagement, enhancing personal confidence, aiding in accommodation management, providing informed decision-making support, and actively engaging with local services to reduce hospital or residential care admissions. The role also involves collaborating with the Home From Hospital service to support individuals' post-intervention when applicable.

The main duties of the role are:

• Actively to promote the Derbyshire Low Level Support Service and to develop effective two-way referral pathways with partner agencies
• To liaise with service users and those referring to the service to establish eligibility; where appropriate, to undertake and document a person-centred holistic assessment of need
• To oversee the implementation of a person-centred delivery plan in response to the assessed need (as above), linking with other community-based services where appropriate
• To review service user progress at planned intervals, involving service users, family and referrers as appropriate; to work towards an agreed exit of the service.
• To carry out appropriate risk assessments
• To record all activities and keep up to date and accurate case notes on CRM
• To produce service and monitoring reports
• To work within agreed service standards and ensure contractual targets are met.
• To comply with all organisational policies and procedures and be fully committed to safeguarding, confidentiality and equality & diversity when carrying out duties
• Refer service users across to other VCSE organisations / teams for holistic support – creating a directory of contacts.

To support the above work the post holder will be expected to:

• Monitor their work, keep accurate records and produce reports and statistics as required;
• Attend CVS staff and team meetings, staff training and organisational development days
• Liaise with staff in partner agencies;
• Be responsible for their own health and safety and the health and safety of others who may be affected by their acts or omissions at work;
• Comply with CVS policies and procedures;
• Liaise with other Support workers working across the district within the Low Level Support Service
• Carry out any other reasonable duties as agreed with their Line Manager

Person Specification

Skills

• Excellent customer service and communication skills including the ability to deal with difficult and challenging situations
• The ability to support people to live independently in the community and build confidence and resilience
• Partnership working skills
• Effective planning, task and time management skills, the ability to meet deadlines
• Excellent IT skills including the use of databases to record and report case information.
• The ability to work within a team and on own initiative

Qualifications

• Good standard of education and/or evidence of personal development (equivalent to Level 3)

Experience

• Experience of assessing and managing risks
• Experience of working with vulnerable service users

Knowledge

• Good understanding of local Safeguarding procedures and responsibilities.
• Good understanding of the Derbyshire Health and Social Care system including services which are available to people locally
• Good understanding of a range of common health conditions
• Good understanding of how life changing events (such as bereavement, ageing, physical or mental illness, welfare benefits or discharge from hospital) can impact on a person
• Have a dedicated approach and awareness of equality, diversity and inclusion
• Understanding of confidentiality and its application in a health and social care setting
• Abide by safeguarding, GDPR, and health & safety guidelines and share responsibility for own safety, that of colleagues and clients

Other Requirements

• Hold a full UK driving license, have access to own vehicle and have business insurance

Interviews

• First interviews will be done via Microsoft Teams video call - date tbc
• Second interviews will be done face-to-face in Swadlincote - planned date W/C 12th January

We reserve the right to close this advert earlier than the stated final application date in the event that we receive a large volume of applications.

Job Types: Full-time, Fixed term contract

Contract length: 15 months

Pay: £27,381.00 per year

Benefits:

• Company pension
• Work from home

Application question(s):

• What skills and/or experience do you already have that would be useful for this role?
• Why would you like to work for South Derbyshire CVS?
• This role involves frequent travel within the High Peak area and occasional travel within Derbyshire or the surrounding area. Please confirm that you hold a full UK driving licence, have access to your own vehicle and have insurance suitable for business usage.

Work Location: In person

Application deadline: 05/01/2026