Cloud Solution Architecture

Overview

With over 17,000 employees worldwide, the mission of the Customer Experience & Success (CE&S) organization is to empower customers to accelerate business value through differentiated customer experiences that leverage Microsoft's products and services, ignited by our people and culture. Come join CE&S and help us build a future where customers achieve their business outcomes faster with technology that does more.

Are you passionate about cybersecurity and customer success? Would you like to be part of a high-impact team that's shaping the future of cloud security across industries?

As a Cloud Solution Architect (CSA) for Security, focusing on Threat Protection, you'll be at the forefront of helping organisations protect their environments while accelerating their cloud transformation. We are looking for someone who is passionate about guiding enterprise customers through their security journey, shaping architecture decisions and driving adoption of cutting-edge Microsoft security solutions.

Microsoft's mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.

Responsibilities

• Lead with impact: Work side-by-side with customers to understand their unique security goals, co-create solutions that protect what matters most, and guide them with empathy and expertise through every step of their cloud security journey.

• Be the trusted advisor: Build deep relationships with technical and business stakeholders, helping them navigate complex security challenges with confidence.

• Design for resilience: Architect secure, scalable, and compliant solutions across identity, threat protection, information protection, and cloud security.

• Drive innovation: Collaborate with engineering and product teams to bring customer feedback into future product development.

• Champion success: Work closely with Customer Success Account Managers (CSAMs) to ensure customers realise the full value of their security investments.

Qualifications

Required/Minimum Qualifications (RQs/MQs)

• Bachelor's Degree in Computer Science, Information Technology, Engineering, Business or related field AND demonstrable years of experience in cloud/infrastructure technologies, information technology (IT) consulting/support, systems administration, network operations, software development/support, technology solutions, practice development, architecture, and/or Business Applications consulting

• OR equivalent experience.

Additional or Preferred Qualifications (PQs)

• Business Value: The ability to convey the business need and value of proposed solutions, plans, and risks to stakeholders and decision makers. This includes the ability to persuade and inform based on facts and alignment with goals and strategy

• Trusted Advisership: The ability to build trusted advisor status and deep relationships across stakeholders (e.g., technical decision makers, business decision makers) through an understanding of customer needs and technologies.

• Understanding of partner ecosystems and the ability to leverage partner solutions to solve customer needs.

• Situational fluency: Using self-awareness as a mechanism to interpret verbal and non-verbal cues to increase your ability to "read the room."

• Insightful listening: asking insightful questions to understand the customer needs, issues, business environment and drivers, and going beyond what is said

• Breadth of technical experience and knowledge in foundational AI, architecture design, with depth / Subject Matter Expertise in security.

• The technical aptitude and experience to learn new cloud security technologies and understand relevant cloud security market trends and knowledge of competitive Landscape: of cloud security platforms and competitors; Subject Matter Expertise in two or more of the following security solutions:

• Threat protection, SIEM and Incident Response; Extended Detection and Response (XDR); Security Orchestration, Automation, and Response (SOAR); Security Operation Center Management; Identity and Access Management; Cloud Infrastructure; Cloud Security; Data Security; Certification in one or more of the following technologies preferred: Microsoft 365 Security Administrator, Microsoft Security Operations, Cloud Security, CCSP, CEH, OSCP, GSEC.

This position will be open for a minimum of 5 days, with applications accepted on an ongoing basis until the position is filled.

Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance with religious accommodations and/or a reasonable accommodation due to a disability during the application process.