Infrastructure Engineer

​The Infrastructure Engineer is responsible for supporting and maintaining Responsiv Assist and Responsiv Cloud services, including support for IBM middleware, databases, and open-source software across Linux and Windows systems. In practice, this involves resolving support tickets, performing software installations and upgrades, proactive monitoring and management of cloud and customer platforms, and delivering infrastructure improvement projects. You will be contributing to technical planning, documentation, and knowledge sharing, while ensuring work is completed to agreed deadlines, quality standards, and budgets.

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The Infrastructure Engineer will work under the direction of the Head of Service Engineering focusing on closing support tickets, software installation, proactive monitoring and management of customer and cloud platforms, and delivery of cloud improvement projects. Engineers are expected to be known for their detailed knowledge of specific products while being a safe pair of hands for delivering general technical support and triage activity.

​This role sits within our Service Engineering team, it is an internal and customer-facing role that will require you to:

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• Resolve support tickets and provide technical triage and resolution across supported platforms.
• Perform software installations, upgrades, and patching for cloud and customer systems.
• Monitor cloud and on-premises platforms, identifying issues proactively and mitigating risks.
• Support IBM Middleware, databases, and open-source software across Linux and Windows systems.
• Contribute to technical planning, runbooks, and documentation to ensure consistent processes.
• Work with developers to support software development pipelines where necessary.
• Participate in incident and problem resolution, coordinating with internal teams, consultants, partners, and customers.
• Use downtime effectively to practice installations, test upgrades, and explore new technologies.
• Maintain internal information management systems and follow company standards, including ISO 27001.
• Mentor junior team members and contribute to knowledge sharing across the team.

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Technical research to identify new ideas and ways of working, as well as presentations to team and extended company peers is expected. You should be able to deliver to hard deadlines whilst maintaining quality of work. Manage your own time under direction from the Head of Service Engineering.

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Engineers are expected to understand the technology being used, how to install and troubleshoot the installation, and to upgrade and patch products. This includes following good practice when operating on production systems and completing documentation in the form of ticket activity records and troubleshooting guides for others to use to solve similar problems.

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As an Engineer you will be expected to maintain your knowledge about new versions of software, new products, and to use quiet time to practice installing software and testing installations. Monitoring cloud and other installations, tracing, and monitoring logfiles and other tooling to determine imminent problems and their resolution.

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Engineers are not expected to be programmers or to have a developer background, however they are expected to be able to write scripts that are robust. You will work with developers supporting their software development pipelines.

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Upgrade and patching requires planning, practice, and development of runbooks to control activity on the day of change, coordination with customers, and consideration of the failure cases.

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We expect a successful candidate to be adept at:​

• Ability to effectively problem solve with an attention to detail
• Ability to learn new products and technologies quickly
• Leading and contributing to technical discussions and planning
• Working as part of a team; mentoring and learning from others
• Maintaining and improving information management systems according to the ISO 27001 standard
• Linux administration (Red Hat, Ubuntu): file systems, networking, LVM, backups, clustering, upgrades, installation, and scripting
• Windows Server administration and Microsoft enterprise software.
• Database management: DB2, PostgreSQL
• IBM Middleware: WebSphere Application Server, MQ (Nice to Have)
• Open-source software configuration: Apache and similar packages
• Cloud platforms: Azure, AWS, GCP
  

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Responsiv build distinctive business solutions that are simple and effective.

Our expertise spans cloud computing, digital transformation, business process automation, enterprise integration, data governance and compliance, and AI-enabled business. By blending innovation with practicality, Responsiv empowers organisations to embrace automation, optimise workflows, and enhance operational resilience, all while maintaining simplicity and ease of use​.

Our broad portfolio of Products and Services allows us to deliver success at any stage of a customer's IT transformation journey.

Our strategic partnerships with world-leading companies such as Microsoft and IBM extend our ability to deliver complete and highly valued solutions to our customers.

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In addition to a competitive salary, we offer:

Pension Scheme: Provided by multi-award-winning SIPP provider, Hargreaves Lansdown. Track and monitor your investments or make voluntary payments using their online portal or mobile app.

Private Medical Care: Our medical cover is provided by Vitality Health, which includes benefits such as discounted gym memberships, free cinema tickets, and shopping discounts to reward maintaining a healthy lifestyle.

Social Calendar: Responsiv host an annual Christmas party and regular socials throughout the year. These have included visits to indoor electric go-karting, mini golf and driving ranges, escape rooms, and more. Check out some of our socials here:

Continuous Professional Development: Responsiv provide access to self-paced training, distance learning, and residential courses as appropriate to support your work. We also provide mentoring, on the job coaching, and learning opportunities including lunch and learn, conference presentations, and directed project work.

Personal Recognition: We recognise when people deliver above and beyond with thank-you awards. Responsiv seek to provide an inclusive work environment where colleague support is fundamental to individual and team progression.

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We believe in the power of working together, which is why we are an office-based Company. Our Bracknell office offers the opportunity to learn from those around you and ask for help when you need it. We work better when we can effectively collaborate.

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On-site facilities include:

• Secure bike storage
• Locker rooms and showers
• Secure parking
• Outdoor table tennis
• Café
• Office pool table

Responsiv operates on a 40-hour working week, with our core hours between 09:00 and 18:00 (with an hour for lunch).