Campus - Internship Programme - MBA Global Servicing - 2026 (UK - Brighton)

Campus MBA Summer Internship Program Business Strategy, Global Servicing 

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career. Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express. 

Business Unit/Role Specific Information
Global Servicing (GS) is responsible for the company's customer service, credit, and fraud operations serving consumers, commercial clients, and merchants around the world, as well as global consumer travel and lifestyle servicing. Additionally Global Servicing (GS) provides the world's best customer experience every day by building on Amex's 175-year legacy of service excellence, leveraging new technologies and capabilities to drive innovation, and bringing a human touch to each customer interaction. Our service is an award-winning differentiator and is at the heart of our company's vision. Our passion for attracting and retaining outstanding talent is what makes us stand and the reason we regularly win best workplace awards globally. The Summer Internship Program sits in the Business Strategy team of Global Servicing, the heart of American Express's global operations and part of the company's largest division. Successful interns can receive an offer to return to a 2-year Graduate Rotation Program, a career acceleration platform that combines business-critical project work, tailored learning experiences, and direct exposure to senior leaders. Whether through broad cross-functional rotations or a more specialized track aligned to specific skills the program acts as a launch pad for a successful long-term career at American Express. 

How will you make an impact in this role?
As an MBA Summer Intern, you will have the opportunity to influence the services we deliver and shape our future servicing strategies - supporting the team to deliver innovative and critical business projects. As a Business Strategy Intern, you can expect to:

• Drive and act as a champion for innovation that improves the customer experience and delivers business value. Share and leverage best practices and provide consultancy to team
• Apply critical thinking to synthesize customer needs, marketplace dynamics, financial drivers, and business growth opportunities into comprehensive strategies
• Analyze data with analytical, statistical, and optimization techniques to identify insights, opportunities, relationships, and quantify/measure results - to help transform our business operations and drive growth
• Lead, partner, and collaborate closely with diverse customer groups, such as Technologies and Marketing, to deliver project implementation and successful outcomes
• Develop cost-benefit analyses to determine the feasibility of new opportunities.
• Present your project to senior leaders in our organization 

This intern will have the opportunity to tackle a high-impact project aligned to our most pressing strategic and operational priorities such as but not limited to:
- Drive outcomes in real time by developing insights and presenting recommendations that shape customer experience, digital transformation, data-driven strategies, or regulatory initiatives
- Collaborate cross-functionally with colleagues in product, risk, finance, technology, and operations to deliver results
- Showcase your leadership potential through ownership of a critical business project - developing a strong recommendation ready for implementation or executing all or part of solutions. In many cases, successful interns exceed expectations and expand the original scope, leaving a tangible legacy that continues long after the internship

Minimum Qualifications

• Current enrolled in an MBA or other advanced degree with a graduation date between December June 2027 (e.g., Risk/Compliance/Governance, Data/Analytics, AI/GenAI, Finance, Strategy/ Innovation/Transformation, Behavioral Science/Customer Insights)
• A minimum of 3+ years of professional experience, with a proven track record of success and increasing responsibility in management or specialized roles
• Commercial experience, academic knowledge and aspirations to grow their career with a top employer of choice.

Preferred Qualifications

• Collaborative and inclusive team player with strong interpersonal skills
• Excellent communicator, able to simplify and explain complex concepts
• Strong analytical and problem-solving abilities; experienced in both qualitative and quantitative analysis
• Proven project management skills with a track record of driving business results and managing complex initiatives or large-scale projects
• Self-starter who demonstrates ownership, initiative and the ability to work with limited oversight
• Creative thinker who challenges assumptions and contributes fresh perspectives
• Curious, adaptable, open to feedback, and committed to lifelong learning
• Proficiency in analytical and presentation tools (e.g., Excel, PowerPoint)
• Experience with SQL, Python and Power BI is a plus
• Demonstrated interest and passion for Financial Services, customer experience, payments innovation, technology trends, strategy, and business transformation

We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:

• Competitive base salaries
• Bonus incentives
• Support for financial-well-being and retirement
• Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location)
• Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
• Generous paid parental leave policies (depending on your location)
• Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
• Free and confidential counseling support through our Healthy Minds program
• Career development and training opportunities

Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.