Lettings Customer Manager/Senior Lettings Negotiator

4 days ago

Oxford, Oxfordshire, United Kingdom City Group Recruitment Full time £25,500 - £40,000 per year


Lettings Customer Manager/Senior Lettings Negotiator

Location: Headington

Salary: £25500 plus commission and bonus

Our clients highly successful Headington Branch is looking for a Lettings Customer Manager. This is a chance to join an award winning Estate Agency which offers a structured career path up to regional management level. If you enjoy recognition and strive to be the best at everything you do then this is the perfect opportunity to join a hugely successful and expanding Estate Agency that rewards and recognises excellence.

As a Lettings Customer Manager, you will need to:

  • Consistently provide exceptional customer service to ensure we deliver on commitments to retain clients and engage positively with all customers to ensure they become referrers of future customers and clients
  • Ensure all personal and branch activity and income targets are exceeded
  • Assist the manager with the structure and organisation of the office diary to ensure adequate time is given to key activities (e.g. applicant management, client feedback, canvassing etc.)
  • Assist in the company goal to create the largest active market share of any agent in the area
  • Assist the manager to ensure branch staff adhere to the company business priorities and constantly deliver exceptional client standards
  • Provide exceptional customer service at all times to encourage commendations and recommendations

The ideal candidate will:

  • Have experience required in a customer service management role
  • Have excellent communication skills over the telephone and face to face to ensure the development of strong working relationships
  • Be able to take a lead role in branch activity and drive sales conversion
  • Be enthusiastic and proactive with a strong work ethic
  • Possess the ability to act as a role model by adhering to company standards, whilst continuously exceeding activity and income targets
  • Be able to liaise with clients and customers confidently and professionally
  • Be ambitious and career orientated
  • Be a car owner with a full driving licence
  • Be insured for business use
  • Have the legal right to work in the UK

In return, you can expect to receive:

  • A full training programme covering all aspects of the company and its methods for generating market share
  • Uncapped OTE opportunities ranging through to £40,000-£50,000 with additional bonus incentives
  • Top performers are rewarded for success
  • Continuous exciting career and personal development opportunities
  • Annual award trips and prizes
  • A paid day off for your birthday after successful pass of probation
  • Increasing holiday entitlement from 2 years' service
  • Personal private health care provided on successful pass of probation

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