Field Service Engineer

2 days ago

Basingstoke, Hampshire, United Kingdom SMT GB Full time

About the Role:

We are looking for a Field Service Engineer - Road Machinery this role will be part of team of engineers covering East Anglia - South East, South West and South Coast.

The focus of this role is to ensure we deliver a first class service to both internal & external customers. To actively seek revenue opportunities and discuss these with customers, Customer Support Representative's and your Line Manager.

What you will be doing:

  • Service and repair Dynapac and Volvo road construction equipment, or other miscellaneous equipment.
  • Identify mechanical problems, using technical knowledge and computerized diagnostic equipment, offering guidance and advice to the customer.
  • Carrying out duties in a commercially focused way, seeking additional service revenue opportunities and promoting our aftermarket solutions.
  • Work in line with quotations and time guides, highlighting to management where additional work may be required.
  • Ensure software updates are installed as new versions are released.
  • Complete tablet inputs, electronic reports and timesheets in 'real time' providing comprehensive details of the work undertaken.
  • Order parts for your work as necessary and to return parts in a clean condition and at the time of job completion.
  • Able to work overtime as and when required and to honour reasonable call out requests.
  • Attend any relevant product or systems training courses
Requirements

Knowledge, Skills, And Experience

In order to set you up for success, we look for the following skills and experience:

  • A formal engineering qualification in Plant Maintenance, Agricultural / HGV mechanics or related discipline (i.e. NVQ 3/C&G)
  • Relevant experience in the repair and maintenance of heavy construction plant, including proven technical competence on diesel engines, transmissions, drive lines, hydraulics and electrics.
  • Advanced diagnostic and trouble shooting skills and comprehensive understanding of hydraulics, electrics and EATS.
  • Ability to communicate efficiently with colleagues, management and customers
  • Work with a cost conscious mindset to ensure maximum profitability
  • Ability to problem solve and high level of diagnostic skills
  • Confident using computer systems and outlook
  • High levels or attention to detail
  • Conscientious in all aspects of the job
  • Highly responsible, reliable, honest and trustworthy
  • Ability to understand technical literature/systems

Desirable:

  • Experience of Welding and Fabrication
Benefits

What We Offer You

In addition to a competitive salary, you will have access to the following benefits:

  • 5% Employer Pension contribution
  • 25 days annual leave + Bank Holidays
  • Cycle to Work Scheme
  • Life Assurance 4 x annual salary
  • Yulife – Wellbeing App offering discounts and vouchers
  • Financial/Physical/Mental Health Counselling and Coaching sessions
  • Free Will writing service
  • EAP, which includes 24/7 Doctor access
  • Healthshield – Cashplan for all employees
  • Family Friendly policies
  • Company events

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