Help Desk Administrator

5 days ago

Ashford, Kent, United Kingdom KLEEMANN UK Full time £25,000 - £35,000 per year


We're Hiring: Helpdesk Administrator — 6-Month Fixed Term Contract —
Immediate Start Required


Location:
Unit 28, Carlton Business Park, Carlton Rd, Ashford TN23 1EF


Full-Time | Monday to Friday


Join Our Leading Lift Company Team

We're a reputable and growing lift company seeking a proactive and organised
Helpdesk Administrator
,
immediately available to start
, on a
6-month fixed term contract
to support our service operations. If you're someone who thrives in a fast-paced environment and enjoys problem-solving, customer communication, and keeping things running smoothly behind the scenes — we'd love to hear from you.

Key Responsibilities:

  • Logging lift breakdowns promptly and accurately
  • Answering customer queries via phone and email with professionalism and efficiency
  • Managing and maintaining the helpdesk inbox
  • Monitoring the compliance inbox and taking appropriate action
  • Uploading insurance reports to the system in a timely and accurate manner
  • Monitoring and updating various client portals to ensure data is current
  • Allocating callouts to engineers based on priority and availability
  • Managing a dynamic workload and effectively prioritising daily tasks
  • Investigating the status of ongoing issues and communicating updates to clients clearly

What We're Looking For:

  • Candidates who are immediately available to start
  • Previous experience in a helpdesk, administration or customer service role
  • Strong communication skills, both written and verbal
  • Excellent organisational and time management abilities
  • Confident with Microsoft Office and general IT systems
  • A proactive, can-do attitude and ability to work independently
  • Experience in a similar industry (e.g., lift, engineering, facilities) is desirable but not essential

What We Offer:

  • Competitive salary
  • Supportive team environment
  • Opportunities for career development
  • Full training on internal systems and industry-specific procedures
  • A chance to be part of a company that values reliability, service and safety

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