Client & Commercial Services Administrator

2 weeks ago

Waterbeach CB, United Kingdom Cambridge Innovation Parks Ltd Full time £18,000 - £24,000 per year

Client & Commercial Services Administrator

Cambridge Innovation Parks are seeking to expand their team to help deliver a range of offerings and provide quality services across our property portfolio. The position will play a pivotal role in delivering a joined-up service across our various departments within the business.

The Client & Commercial Services Administrator will focus on supporting the administration of the Commercial team whilst assisting Client Services by providing cover as the first point of contact for tenants and visitors, and delivering a consistently professional, welcoming, and efficient service. This role is key to the smooth running of customer facing and commercial operations.

Responsibilities:

  • Provide administration support across the Commercial department particularly with leasing, CRM management (Zoho) and keeping website / booking platforms / socials updated.
  • Provide Diary and Administration assistance to our Commercial Director.
  • Provide cover to Client Services including:
  • Greet and assist visitors,
  • Answer and redirect all incoming calls to appropriate departments and manage client services inbox, responding to and escalating emails appropriately.
  • Manage and sort incoming / outgoing post, parcels and deliveries.
  • Manage meeting rooms booking, setting up spaces and co-ordinating events with our other departments
  • Raise commercial, facilities or accounts requests
  • Conduct daily checks of F&B facilities and communal areas, review stock levels, and order where required
  • Provide cover and support for wider company functions as required.
  • Collaborate with internal teams to ensure seamless delivery of services

Skills and Knowledge

  • A confident communicator who is happy working in a customer facing role
  • Excellent phone etiquette with strong verbal communication skills.
  • A basic understanding of commercial and client facing services and the wish to develop further.
  • Proficiency in Microsoft Office and comfortable using management systems.
  • Organisational skills – the ability to successfully multi-task and report back in a fast-paced environment.
  • The ability to follow procedures and processes.
  • Be interested in learning about commercial property and site management in a thriving business park.

Note: This job description is intended to provide a general overview of the position. It is not an exhaustive list of all responsibilities, skills, duties, requirements, or working conditions associated with the role.

Job Types: Part Time 20hrs per week

Pay Range: depending on Experience Up to FTE £24,000

Schedule:

  • Monday to Friday (4hrs day)

Experience:

  • client facing services: 1 years (required)
  • Office Administration

Job Types: Part-time, Permanent

Pay: Up to £24,000.00 per year

Expected hours: 20 per week

Benefits:

  • Company pension
  • Free parking
  • Health & wellbeing programme

Work Location: In person

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