Receptionist Team Lead

5 days ago

Herne Bay CT RE, United Kingdom The Park Surgery Full time £25,000 - £40,000 per year

Job purpose: To assist with the smooth and efficient running of the reception area in a professional, pleasant, and courteous manner. The Reception Team Lead will support the Reception Manager in supervising, motivating, and developing a large reception team across two sites, ensuring the delivery of an excellent standard of service to patients, visitors, and the wider practice team. Responsibilities: Coordinate communication and daily operations between the reception team, patients, management team, and partners. Answer incoming calls, transferring or resolving queries appropriately and efficiently.

Lead, motivate, and support a large reception team in a positive and professional manner. Promote a proactive, solution-focused, and patient-centred attitude within the team. Conduct one-to-one meetings and appraisals for reception staff. Provide constructive feedback, coaching, and continuous support to team members.

Support the induction and training of new receptionists Ensure all staff remain compliant with mandatory eLearning and training requirements. Maintain high standards of service delivery and professionalism within the reception area. Monitor the practice appointment system, ensuring accuracy and efficiency. Provide troubleshooting and problem-solving support to staff and patients as required.

Coordinate and share internal communications (e.g., newsletters, updates) within the reception team. Assist with sharing information and updates for patients via the practices website and Facebook page. Support patients with NHS App queries and digital service access. Signpost patients to the most appropriate service or clinician.

Process new and temporary registrations and update patient records as required. Maintain accurate and timely computerised patient data and records. Conduct system searches and data entry tasks as requested by management or clinical team. Respond promptly, courteously, and professionally to patient queries in person, by phone, or electronically.

Provide support with general tasks to clinical staff as required. Assist the Management Team in achieving reception and wider practice performance targets. Deliver a welcoming, professional, and efficient service to all patients and visitors. Monitor and maintain reception areas and noticeboards in line with quality and safety standards.

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