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Night Supervisor

2 weeks ago

Bournemouth, Bournemouth, United Kingdom Bournemouth Highcliff Marriott Hotel Full time £25,000 - £40,000 per year

We are hiring for a
Night Supervisor - This is a Fixed Term Contract for approximately 12 months.
What's is in it for you
: In addition to receiving a competitive salary, you will have access to an array of perks and discounts including:

  • 28 days holiday including Bank Holidays (calculated on a pro-rata basis)
  • Discounted accommodation at Marriott properties and F&B outlets worldwide
  • Enrolment to the BenefitHub with access to rewards & discounts on shopping, days out and services
  • Employee Assistance Programme
  • Uniform provided
  • Meals on duty
  • Use of the fitness suite

POSITION SUMMARY

Are you passionate about delivering exceptional hospitality and eager to join a dynamic team at one of the world's leading hotel brands? We are currently recruiting for a dedicated Supervisor to join our Front Office team. Reporting to the Night Manager, the successful candidate will be responsible for leading the Night Team, supervising the daily completion of shift requirements, running the night audit, completing financial and administrative duties as well as responding to all Guest requests and queries.

Duties Include
Complete end-of-day activities including running the daily Night Audit. Process all payment types such as room charges, cash, checks, debit, or credit. Process adjustment vouchers, paid-outs, correction vouchers, and miscellaneous charges. Print contingency lists to have a record of all guests in case of emergency. Sell a room/accommodation to guests without reservations based on availability. Operate telephone switchboard station, process requests for wake-up calls, and advise guest of any messages. Process all guest check-ins and assign room. Activate or reissue room keys using electronic key machine. Complete a security walk of the hotel, ensuring guests safety and security during nightly lock down/open. Maintain the lobby areas appearance, ensuring it is clear from clutter and clean. Ensuring external areas of the hotel e.g. car park is clean and free from little. Assist with early morning wake up calls.

Report accidents, injuries, and unsafe work conditions to manager. Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional. Welcome and acknowledge all guests according to company standards; anticipate and address guests' service needs; thank guests with genuine appreciation. Speak with others using clear and professional language; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others; support team to reach common goals. Comply with quality assurance expectations and standards. Perform other reasonable job duties as requested by Managers