Trainee IT Support Assistant

5 days ago

Sanquhar DG RB, United Kingdom Browns Food Group Full time

Are you at the early stages of your IT career and want to build hands on experience in a fast paced, supportive environment? If so, keep reading

We are looking for a motivated and enthusiastic Trainee IT Support Assistant to join our growing IT team. After training you will be the first point of contact for IT support, providing friendly, efficient on-site and remote assistance to colleagues across the business. Working closely with the IT Helpdesk Technician and reporting to the IT Operations Manager, you'll gain exposure to a wide range of technologies while developing valuable technical and customer service skills.

Reporting to: IT Operations Manager

Salary: Up to £28,000 based on hours per week

Hours: Flexible – 8 or 9 hours per day

Your Key Responsibilities

  • Act as the main point of contact for the IT Helpdesk
  • Provide first-line IT support on-site, by phone, and remotely
  • Create and manage user accounts, including VPN access
  • Carry out monthly server checks and log any issues
  • Monitor backups and raise tickets for any failed backups
  • Support IT asset audits and ensure records are accurate
  • Maintain stock control of IT equipment, logging returned devices
  • Set up equipment for new starters and manage leaver processes
  • Keep all IT documentation up to date and create new procedures where required
  • Assist with hardware deployments and asset management
  • Follow setup guides and contribute to standard operating procedures

What We're Looking For

  • Basic experience of helpdesk support in an office environment (beneficial but not essential)
  • A fundamental understanding of Windows Server , Active Directory, and DHCP
  • Confidence in supporting Windows 10 & 11
  • Familiarity with PC and Mac hardware troubleshooting
  • Competent in Microsoft Office and supporting end users
  • Ability to follow setup guides and technical instructions
  • Strong communication skills with a customer-focused approach
  • HNC in a relevant subject or 1 years' experience in a similar role is desirable but not essential

If you are interested or would like to find out more, apply below or send your CV to

Job Types: Full-time, Permanent

Pay: Up to £28,000.00 per year

Work Location: In person

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