Customer Service Executive

3 days ago


Tyburn B HZ, United Kingdom Hired-online Stafline Full time

Customer Service Executive - Hams Hall, Birmingham, B46 1DA

  • £26,000 per year
  • Free car parking on site
  • Uniform provided
  • Performance bonus

Hours

  • 8:30am to 4pm

We are seeking a motivated and enthusiastic Customer Services Executive to join our client's growing team based in Birmingham.

This role will be based at our customer's new flagship offices in Hams Hall, Birmingham, B46 1DA.

The role of Customer Service Executive:

  • Responding promptly and professionally to customer enquiries.
  • Managing incoming calls, emails, and chats, ensuring high customer satisfaction.
  • Resolving customer issues efficiently and empathetically.
  • Maintaining accurate records of customer interactions using CRM systems (Creatio CRM).
  • Liaising with internal teams to follow up on customer requests.
  • Identifying opportunities to improve customer service processes.
  • Ensuring compliance with company policies and data protection regulations.

The ideal Customer Service Executive:

  • Previous proven experience in a customer service or contact centre environment.
  • Excellent communication and interpersonal skills.
  • Strong problem-solving ability and a calm, patient manner.
  • Competent IT skills, including MS Office and CRM systems, Creatio CRM.
  • Ability to multitask, prioritise workload, and work independently.
  • A positive attitude and willingness to learn.

  • Customer Service

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