Application Support Analyst

Job Description

Application Support Analyst (FTE) | Platform Systems

Responsible for taking accountability and control of any incidents and problems that arise on our platforms. Provides vital business and system support for our platforms, and all other planned developments.

Works collaboratively with our internal and external development teams to provide feedback into analysis and testing as part of a continuous improvement cycle.

Knowledge

• Possesses a good understanding of platform landscape. Understands core aspects of the overall business, platforms and investment products
• Demonstrates a good understanding of the commercial agreements with our outsourced partners
• Has a good understanding of the architectural solution, split between internal development, Bravura and Genpact surround

technology
- Has knowledge of

the integrations our platforms have available
- Has good knowledge and understanding of web-based technology
- Is familiar with and has a good understanding of IFA back-office systems

Skills

• Fosters strong relationships, working closely with other departments to develop understanding of the business
• Possesses curiosity and eagerness to develop their product knowledge
• Problem solving
• Incident reporting and problem management
• Is competent using excel and JIRA
• Presenting reasoned analysis,

choices

and recommendations to senior stakeholders – both verbal and written

Accountability and delivery

• Responsible for the day-to-day management and oversight of production, including batch processing, system availability and maintenance releases
• Manages third party suppliers including platform technology and

our

Integrate API services against service level agreements
- Investigates all data configuration and potential software change of process change to resolve any issues
- Collaborates with our administrators, software providers and wider business to achieve quick and reliable resolutions or implements workarounds where necessary while solutions are worked on

A little about us
We are the Nucleus Group Services Limited and we help make retirement more rewarding. Here at Nucleus, people come first - whether it's our colleagues, or the advisers and customers we support, we know that working in partnership and collaboration leads to the best outcomes. Together, we've shaped the platform to how it is today. We work hard, and we celebrate hard too.

Our ambition is to create a platform with a difference, putting the customer centre stage meant tearing up the rule book and starting from scratch. We've come a long way since then, but our mission remains just as focused. That's why our culture, values, and social responsibility are things we keep at the top of our agenda – because we know they matter and have a big impact.

Our culture is one of the many things that sets us apart from the pack. We want to have an environment where our people feel that they can make a real difference, know they'll be rewarded for their efforts and more importantly, enjoy themselves at work.

Are we a perfect match? Check out this video and find out

Inclusion and diversity at Nucleus
As with most things in life, who cares, wins. We really care about inclusion.

For us it's not a tick box exercise; inclusion and diversity are embedded in our culture and everything we do. It's a commercial imperative. It isn't about being PC. It's about being future-relevant and durable. We owe it to ourselves and the industry to ensure we are playing our part in creating a fair, balanced and transparent financial services sector.

More diversity means broader experience, a wider set of perspectives and a better collective ability to problem-solve. And it means being more representative of customer groups, which supports areas such as product development.

At Nucleus, we offer a generous blend of benefits for the things that really matter to our people, including a non-contributory pension, bonus, enhanced parental leave, paid time off for emergencies, health and wellbeing initiatives and flexible working options.

If you'd like to find out more about us or the role, please get in touch with our recruitment team.