Senior IT support analyst

Hybrid working with two/three days a week in our Edinburgh office, dependant on 'in-office' support required that week.
About Us
Seccl is the Octopus-owned embedded investment platform that's on a mission to helping more people to invest – and invest well.

We're B-Corp certified with an amazing product-market fit, impressive early traction and the potential to transform an outdated industry, for the better. We've been growing fast and will scale even faster over the next few years.

We're also proud to be part of Octopus, the £multi billion group that's on a mission to breathe new life into broken industries, through companies like Octopus Energy, Octopus Investments and Octopus Money.

Check out the Seccl website for the latest on our products and our mission to shape the future of investments.

The role
We're looking for a Senior IT support analyst to join our TechOps team, reporting to the TechOps manager. This is an exciting opportunity to help drive technology change at Seccl, supporting our growth plans and ensuring our IT infrastructure is robust, scalable, and future-ready.

Our TechOps team sits within Engineering and underpins Seccl's modern workplace. It's a fast-moving, collaborative environment, championing technology adoption and operational excellence. They lead on IT projects, drive process automation, and ensure our systems are secure and efficient. As a Senior IT Support Analyst, you'll play a key role in supporting our staff, delivering the TechOps roadmap, supporting major projects, and sharing knowledge across the business.

On a typical day you will be…

• Providing 2nd and 3rd line support to staff across the business
• Driving IT projects, championing technology change across Seccl, ensuring the business and key stakeholders are kept up to date
• Working with departments to improve and automate processes, taking advantage of technology and removing manual pain points, ensuring Seccl can scale
• Managing and optimising identity and device management platforms (Entra ID, Jamf, Intune)
• Accountable for Jamf / MDM to ensure we're using it to full capacity, I.E. laptop build automation, controlled software centre, secure devices, automated patching
• Overseeing Barracuda backup solutions, including disaster recovery
• Upskilling TechOps and wider teams to share knowledge and best practices

This role's for you if...

• You have strong troubleshooting and problem-solving skills
• You're experienced with Microsoft 365, Azure, Entra ID, Intune, and Exchange Online
• You have hands-on experience with Jamf and Apple device management in enterprise settings
• You're skilled in stakeholder engagement, documentation, and solution architecture
• You have a collaborative approach and enjoy cross-team working
• You have experience with Microsoft Power Platform (desirable)
• You've managed Barracuda backup solutions (desirable)
• You have basic knowledge of cloud services like AWS, EC2/S3/VPC, hybrid cloud (desirable)

This role isn't for you if...

• You rely on a lot of top-down direction. Here, you'll have a lot of freedom and ownership of your role, and you'll be expected to shape your own progression
• You're not comfortable working in a fast-paced environment. Our speed and scalability are what set us apart; you need to be able to act quickly and think on your feet
• You struggle to follow through on ideas. We value people who do what they say they will. If you care about something, you have the freedom here to make it happen
• You don't like change. You'll get on great here if you relish the ambiguity of rapid growth and are willing to embrace uncertainty

What's In It For You…
We offer a generous mix of benefits for the things that really matter to our people, including:

A salary between
£45,000 and £65,000
–
dependant on experience + reviewed annually

27 days holiday + bank holidays (some can be flexible) + day off on your birthday + three days (full time) per year for Dependant leave

Two volunteering days per year

Option to work abroad for up to six weeks a year

Secclbrate - our recognition programme that offers a mix of flexible rewards including extra pay, additional holiday and increased learning budget

Length of service award – one month paid sabbatical at eight years

6% employer pension contribution, and life assurance

Private medical insurance with AXA Health

Enhanced Parental leave

MacBook and up to £500 home office set up budget

£750 per person learning budget

Health and wellbeing initiatives including free therapy via Wellness Cloud, mental health support via Headspace

Strong financial wellbeing focus including access to Octopus Money, Octopus Share Incentive Plan and will writing offering via Octopus Legacy

Perkbox – Flexi-points giving you a range of discounts and perks including free weekly coffee, gym and retail discounts

Access to initiatives like Cycle to Work and Octopus Electric Vehicle Leasing

Our culture
We're proud to put people first, creating a culture where we truly listen to what matters most to them. Our transparent and inclusive environment encourages diversity of thought, challenge and experimentation.

Check out our Glassdoor page for the latest reviews or our LinkedIn for company updates and insights from the team.

Interview process
Interviewing Is a Two-way Thing, And We Want You To Have The Time And Opportunity To Get To Know Us, As Much As We Are Getting To Know You. Our Interviews Are Conversational, So Come With Questions And Be Curious. In General, You Can Expect The Interview Process To Look a Bit Like This, (following An Initial Chat With One Of Our Talent Team)

• First stage – 45 mins competencies-based interview with the hiring manager and IT support analyst
• Second stage – one-hour technical interview or assessment with the hiring manager and Senior IT support analyst

We'll only close this role once we have enough applications for the next stage. Please submit your application as soon as possible to make sure you don't miss out and you should expect to hear back from us within one to two weeks of applying.

Our aim is to build a diverse and inclusive company of awesome people, with unique skills, passions and experiences. All applicants will be considered for employment without attention to age, ethnicity, religion, sex, sexual orientation, gender identity, family or parental status, national origin, or veteran, neurodiversity or disability status.

If this sounds like your kind of thing, we encourage you to apply even if you don't tick every box.
We'd love to hear from you