General Manager Repairs

General Manager | Housing Repairs |
£81,000 + benefits package

Location: West Kent - office based 80% | Hours: Full-time, Permanent

Are you a consistent leader with a passion for delivering exceptional customer service and driving operational excellence? Do you want to be part of a company that values culture, employee engagement, an approachable management team and excellent values?

This highly regarded employer in West Kent is looking for an experienced General Manager to take the reins and lead their repairs and compliance operations to new heights.

Why Join This Organisation?

This is your chance to make a real impact You'll be at the heart of a fast-paced, customer-focused environment, managing a multi-million-pound service and shaping the future of their repairs business. No two days are the same, you'll be solving problems, inspiring teams, and ensuring residents receive the very best service.

Why This Role Matters

They are listening to residents and committed to delivering better, more responsive services that remain locally focused. As General Manager, you'll play a pivotal role in shaping this journey. Your expertise and leadership will help drive meaningful change and ensure their services truly reflect the needs of the communities they serve.

What You'll Do

• Ensure compliance with health & safety, financial, and operational requirements in line with best practice and legal standards.
• Plan, organise, and manage resources strategically to maximise performance and resident satisfaction.
• Develop and maintain processes for continuous improvement.
• Build strong relationships across all levels, focusing on performance, great customer service, and best value.
• Recruit, motivate, and retain talented people, creating effective teams with clear development and succession plans.
• Foster a culture of ownership, accountability, and going the extra mile for residents.
• Provide strong leadership, support, and training to help teams achieve targets.
• Establish and manage a network of contracts across different disciplines.
• Communicate effectively at all levels and maintain positive working relationships.
• Take responsibility for delivering contract KPIs and improving operational performance.
• Promote social responsibility and community engagement, understanding resident priorities.
• Engage with residents and colleagues to review and improve services, including attending meetings and events.
• Prevent issues before they become complaints; where complaints arise, ensure empathetic, timely, and effective resolution.
• Keep the team focused on delivering an excellent customer experience, following principles of listening, learning, clear communication, and continuous improvement.

What They Are Looking For

• Strategic thinker with the ability to create clear, innovative, and actionable plans in a Direct Labour Organisation (DLO).
• Expert knowledge of Health & Safety legislation and compliance standards.
• Strong capability to plan, organise, and optimise resources effectively.
• Skilled in interpreting and analysing financial data to inform decisions.
• Proven leadership in people and stakeholder management, building strong relationships at all levels.
• Ability to perform under pressure, managing competing priorities and tight deadlines.
• Highly IT literate, confident with digital tools and systems.
• Exceptional leadership and interpersonal skills, inspiring and motivating teams.
• Confident presenter with excellent communication skills.
• Demonstrable experience in supply chain and subcontractor management, ensuring compliance and efficiency

If this role would be a 'step up' for you ,we are also keen to review your application. The key areas you will need to offer is having a strategic approach and the confidence in your ability to lead and inspire.

What They Offer

• 25 days, increasing to 28 days at 5-years of service and 30 days at 10-years' service
• Pay review every year.
• Up to £3,000 colleague referral fee.
• Contributory pension scheme with 4% to 10% matched contributions.
• Life Insurance.
• 24/7 Digital GP service and counselling helpline (including face to face sessions)
• Free eye test voucher annually and contribution towards glasses.
• Extensive annual staff wellbeing programme of events.
• Career development and vocational training opportunities.
• Flexible annual benefits (for dental, healthcare, shopping vouchers, technology etc.)
• Access to an extensive range of corporate discounts on shopping travel, & days out.

Next steps:
Apply online or send your CV directly to Rhiannon at Office Angels:

Once we receive your CV, you'll have an initial chat with Rhiannon, followed by a short interview if shortlisted. This is a great opportunity to learn more about the employer, not just from the job description and website, but also from Rhiannon's first-hand experience of recruiting for them.

Office Angels is an employment agency and business. We are an equal-opportunities employer who puts expertise, energy and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, abilities and more. By showcasing talents, skills and unique experiences in an inclusive environment, we help individuals thrive. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you.

Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Office Angels UK is an Equal Opportunities Employer.

By applying for this role your details will be submitted to Office Angels. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.