Service Manager

Service Manager | Housing | West Kent

Salary:
£50,000 - £57,000

Location:
West Kent

Contract:
Full-time, Permanent, office based

Sector:
Housing, Property

Benefits:
25 days holiday + bank holidays, free parking, training and career development, contributory pension scheme, life insurance, wellbeing support, 24/7 GP access + more

About the Role

Are you an experienced leader with a passion for delivering exceptional customer service and driving operational excellence within a service role? This is your chance to join a highly regarded organisation and play a pivotal role in shaping responsive, locally focused services.

As Service Manager, you'll lead a team of Planners and Trade Supervisors, ensuring repairs and maintenance services run smoothly and efficiently. You'll be the driving force behind meeting KPIs, reducing travel time, improving first-time fixes, and delivering outstanding customer experiences for residents and stakeholders.

A key element of the role is managing and motivating a team, providing clear objectives, direction and leadership, ensuring the values and culture of the organisation is embedded between teams and values and behaviours are continuously promoted and practiced within the team.

What You'll Do

• Manage and motivate a high-performing team, embedding company values and culture.
• Oversee planning, scheduling, and resource optimisation for operatives and subcontractors.
• Be the "face of repairs" in your area, building strong relationships with residents and tenant bodies.
• Drive service delivery to meet or exceed KPIs and contractual obligations.
• Ensure compliance with health & safety, budget control, and operational standards.
• Lead cultural change from technical compliance to resident satisfaction.

What We're Looking For

• Strong leadership and team management experience.
• Excellent communication and influencing skills.
• Knowledge of social housing building maintenance.
• Experience with workforce scheduling systems and data analysis.
• Positive, proactive attitude and problem-solving mindset.
• Full UK driving licence.

Why Join This Employer?

• This is a role where you can truly make a difference to communities.
• Competitive salary and benefits package.
• Opportunities for professional development and career progression.
• A supportive, collaborative working environment.
• 25 days, increasing to 28 days at 5-years of service and 30 days at 10-years' service
• Pay review every year.
• Up to £3,000 colleague referral fee.
• Contributory pension scheme with 4% to 10% matched contributions.
• Life Insurance.
• 24/7 Digital GP service and counselling helpline (including face to face sessions)
• Free eye test voucher annually and contribution towards glasses.
• Free annual flu jab.
• Two volunteer days per year.
• Extensive annual staff wellbeing programme of events.
• Flexible annual benefits (for dental, healthcare, shopping vouchers, technology etc.)
• Annual flu vaccinations
• Access to an extensive range of corporate discounts on shopping travel, & days out.
• Social events, including rounders, festive Fridays and lunch time walking
• Travel loan
• Long service awards

Next steps:

Apply online or send your CV directly to Rhiannon at Office Angels:

Once we receive your CV, you'll have an initial chat with Rhiannon, followed by a short interview if shortlisted. This is a great opportunity to learn more about the employer, not just from the job description and website, but also from Rhiannon's first-hand experience of recruiting for them. A full job description is available.

Rhiannon has met the team and successfully placed candidates this year who are thriving in their roles. Rhiannon is keen to share insight with applicants to help you decide if this is the right next step for you.

Rhiannon offers over 20 years' experience in the local recruitment market and having placed 100's of candidates with local employers, is best placed to support and guide you with your application.

Office Angels is an employment agency and business. We are an equal-opportunities employer who puts expertise, energy and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, abilities and more. By showcasing talents, skills and unique experiences in an inclusive environment, we help individuals thrive. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you.

Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Office Angels UK is an Equal Opportunities Employer.

By applying for this role your details will be submitted to Office Angels. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.