Workplace Tech Adoption Lead

JOB TITLE: Workplace Tech Adoption Lead (12 month FTC)

LOCATION: Edinburgh, Leeds or Bristol

HOURS: Full-time

WORKING PATTERN: Our work style is hybrid, which involves spending at least two days per week, or 40% of our time, at one of our office sites.

We are looking for a dynamic and strategic Workplace Technology Adoption Lead to drive behavioural change and ensure successful adoption of workplace technologies across our organisation. This role is pivotal in shaping how employees engage with digital tools that enable collaboration, hybrid working, and seamless workplace experiences.

You'll play a critical role in shaping the future workplace experience, ensuring our people have the tools and confidence to thrive in a digital-first environment. If you're excited about influencing behaviours and embedding technology into everyday work life, we'd love to hear from you.

Role Profile:

As the Tech Adoption Behaviouralist, you will be the driving force behind embedding workplace technologies into everyday behaviours, ensuring they are not just implemented but embraced and fully utilised across the organisation. This role sits at the intersection of technology, people, and culture, shaping how employees interact with digital tools to enhance collaboration, productivity, and overall employee experience.

You will be accountable for shaping and leading the behavioural adoption of workplace technologies, creating adoptions strategies that bridge the gap between technology implementation and user adoption, ensuring that digital tools are effectively embedded used across the organisation.

What you'll do:

• Develop and deliver behavioural adoption strategies for workplace technologies (e.g., collaboration platforms, room booking systems, hybrid working tools).
• Align adoption plans with business goals, change programmes, and employee experience strategies. Creating and delivering communication plans, engagement campaigns, and user journeys that drive awareness and enthusiasm.
• Define success metrics and track adoption progress across teams and locations.
• Lead change management initiatives to support the rollout of new workplace technologies. Acting as a change ambassador, promoting a culture of digital confidence and continuous improvement.
• Design and deliver training programmes, toolkits, and learning resources tailored to different user groups. Partnering with Tech, HR, and Learning to embed digital skills into onboarding and ongoing development.
• Provide hands-on support, coaching, and feedback loops to ensure sustained adoption.
• Gather user feedback and behavioural insights to inform continuous improvement of tools and processes. Including conducting surveys, focus groups, and usage analysis to understand barriers and enablers to adoption.
• Champion the voice of the user in technology design and deployment. Influencing senior stakeholders to support adoption goals and model digital behaviours.

Key Skills:

• Learning Strategies: Experienced at building a culture of learning across the business, taking the lead on designing and delivering programmes aimed at improving creative learning and engagement campaigns across the Group, that resonate with diverse audiences, particularly in relation to technology adoption.
• Critical Thinking: Can use a systematic approach to derive the best solution, with awareness of biases. Explains and prioritises problems and their possible solutions and can lead, define, plan and implement the best solution.
• Communication: excellent communicator, who encourages open and honest debate with tact and integrity and can articulate complex information in a clear, meaningful and structured way to suit the audience.
• Collaboration: Proven collaboration skills, adept at building and sustaining a network of relationships and managing complex stakeholder relationships.
• Values & Behaviours: Is future focussed, able to communicate positions that align with the overall Group Strategy. Finds solutions, not problems. An early adopter of change and drives transformation at pace with a growth mindset.
• Works with integrity and promotes a collaborative and inclusive environment.
• Digital Adoption: Proven experience in change management and digital adoption, with a passion for driving cultural change and fostering digital confidence.

Additional Skills:

• Understanding of workplace technologies and hybrid working practices.
• Experience working with technical and cross-functional agile teams to deliver change.
• Experience tackling complex problems and breaking them out into a roadmap of viable solutions.
• Experience of financial planning and cost control: a track record of delivering within budget and using resources effectively.

Why Join Us?

• Be part of a forward-thinking team driving digital transformation.
• Work in a collaborative, agile environment where your ideas matter.
• Enjoy professional development, and a supportive culture.
• Influence how thousands of colleagues experience work every day.

We also offer a wide-ranging benefits package, which includes:

• A generous pension contribution of up to 15%
• An annual performance-related bonus
• Share schemes including free shares
• Benefits you can adapt to your lifestyle, such as discounted shopping
• 30 Days' holiday, with bank holidays on top
• A range of wellbeing initiatives and generous parental leave policies

Our focus is to ensure we're inclusive every day, building an organisation that reflects modern society and celebrates diversity in all its forms. We want our people to feel that they belong and can be their best, regardless of background, identity or culture.

If you'd like reasonable adjustments to our recruitment process, just let us know. This is a once in a career opportunity to help shape your future as well as ours.

Join us and grow with purpose