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Customer Service Advisor

2 weeks ago

Feltham, Greater London, United Kingdom Parker Car Service Full time £20,000 - £25,000 per year

About Us:

Parker Car Service, established in 1989, has evolved into the market leader in providing private hire services to over a million customers within and outside of London. Our team comprises over 500 drivers and 60 dedicated staff members. We have recently won prestigious awards, including Taxi Company of the Year (South) at the 2023 Taxi Summit Awards and a Silver award for Private Hire Company of the Year (81+ Cars) at the QSI Awards. As we continue to expand and take on new clients, we are committed to maintaining and surpassing the high standards expected of us.

Role Overview:

We are looking for a flexible, dynamic, and motivated individual to join our award-winning team in Feltham, West London. This role requires availability to cover weekends, with positions available on both day and night shifts.

Key Responsibilities:

  • Dealing with a high volume of inbound and outbound calls
  • Manage bookings and handle customer inquiries via phone, email, and other communication channels.
  • Assist drivers with their queries to ensure smooth operations.
  • Address and resolve customer feedback professionally and effectively.
  • Undertake additional tasks as assigned by the manager.
  • Support and assist other members of the customer service team as needed.

Required Skills and Experience:

  • Proven experience in customer service is great, preferably within the private hire or transport industry.
  • Excellent listening skills, a clear and confident telephone voice, and a polite manner.
  • Ability to work accurately and efficiently under pressure.
  • Strong spoken and written English skills.
  • Proficiency with computers and keyboard skills; experience with platform-based computerised systems is a plus.
  • Exceptional customer care skills, with the ability to handle difficult calls calmly and professionally.
  • Understanding and respect for confidentiality issues.
  • Good time-keeping and dependability.
  • Strong team player with excellent interpersonal skills.
  • Effective problem-solving abilities.

Benefits:

  • Be part of a market-leading company with a rich history and a promising future
  • Enjoy various incentive schemes and staff discounts.
  • Supportive and collaborative work environment.
  • Continuous opportunities for professional growth and development.
  • Participate in engaging social activities throughout the year to foster team spirit.

Job Types: Full-time, Part-time, Permanent

Pay: From £12.21 per hour

Benefits:

  • Company events
  • Employee discount

Work Location: In person