Outreach Support Worker

Hours per week: 40 hours

Reports to: Service Manager

Location: Lichfield & Burton on Trent

Office base: Tamworth

Working hours: 40 hours per week, scheduled between 9 am and 9 pm Monday to Sunday

On call areas covered: Birmingham and Staffordshire (subject to change if the business opens new provisions in other areas). Oncall rate factored into the salary

Mileage can be claimed and will be in accordance with the company's mileage and work-related travel policy. Cost of business insurance to be covered by the employee.

Job Purpose

To be responsible for the provision of support for young people year-old

Main Duties & Responsibilities

1. To assist the young people in their independent living journey.

2. Provide transport/support to young people as directed in line with support plans.

3. Conduct welcome and induction for young people moving into the property.
4. Update of all paperwork, risk assessments, support plans.
5. Provide ongoing support and monitoring of the young person.
6. Assist in the management of all health issues, physical, mental and emotional needs.
7. Preparation of weekly reports to the social workers.
8. Arrange appointments with various partner agencies.
9. Maintaining regular contact with young people
10. Encourage young people to engage with groups in the community.

11. Provide structure for the young person e.g., register with a college or educational settings.

12. To accurately record, create, maintain and update records in respect of young people.

13. To prepare for and attend meetings as required.

14. To effectively use IT packages.

15. To work effectively and cooperatively across multi-disciplinary teams.

16. To observe and maintain strict confidentiality in respect of the young people and Company.

17. To pro-actively assist in the development of policies and procedures of the Company.

18. To report any housing issues to the maintenance team.

19. To undertake On-Call duties as directed. The out-of-hours on-call coverage currently includes Birmingham and Staffordshire; however, this is subject to change if the business opens new provisions in other areas.

20. Able to show flexibility to cover at different times and locations if required by the Business.

21. Attend mandatory team meetings, training and supervisions on a regular basis as requested by management.

22. Maintain cleanliness of office space and communal areas, ensuring they are well-kept and hygienic for all residents.

23. Perform cleaning duties to prepare rooms for new occupants, including after a young person moves out, ensuring the space is clean, welcoming, and ready for the next resident.

General Accountabilities

• Ensuring the highest standards of quality are achieved in all duties carried out.
• Communicating effectively within the team, with other teams and across the company.
• Supporting the culture of outreach services cross the area in our homes.

Health and Safety

The outreach worker is required to carry out the duties in accordance with the company Health and Safety policies and procedures.

Diversity

The outreach worker is required to have due regard to equal opportunities at all times and to work in a fair and reasonable manner towards all people, ensuring service standards are maintained for all cultures.

Confidentiality

The outreach worker is required to observe and maintain strict confidentiality in respect of al young people and company information.

Other Duties

The duties and responsibilities in this role profile are not exhaustive. The post holder may be required to undertake other duties that may be required from time to time within the general scope of the post. Any such duties should not substantially change the general character of the post. Duties and responsibilities outside the general scope of this post will be mutually agreed with the post holder.

Qualifications/Requirements:

• QCF Level 3 in Children and Young People's Workforce or equivalent or working towards it (Essential)
• Enhanced DBS record (Essential)
• Current full driving license with business Insurance - Cost of business insurance to be covered by the employee (Essential)
• Willingness to undertake further training (Essential)

Experience:

• In a relative social care environment (Essential)
• Experience of working in a supported accommodation (Desirable)
• In dealing with individuals from ethnic minority groups (Desirable)
• In dealing with vulnerable people from a variety of backgrounds (Desirable)
• Frequent use of computerised admin systems in busy working environment (Essential)

Aptitude:

• Good written, verbal, and communication skills (Essential)
• Able to work to tight deadlines (Essential)
• Confident on a computer and with Microsoft packages (Essential)
• Able to deal with conflict situations in a calm yet firm manner (Essential)
• Able to make quality decisions under pressure (Essential)
• Effective use of time management (Essential)
• Take on new ideas and be adaptable (Essential)
• Able to follow policies and procedures taking appropriate action when necessary (Essential)
• Ability to risk assess situations effectively (Essential)

Knowledge:

• Enthusiastic and confident with a positive attitude (Essential)
• Versatile, flexible and cooperative approach to work (Essential)
• Work effectively across multi-disciplinary teams (Essential)
• Ability to maintain confidentiality (Essential)
• Willingness to work unsocial hours if required to meet business needs (Essential)

Job Types: Permanent, Full-time

Pay: £13.34 per hour

Expected hours: 40 per week

Benefits:

• Company pension
• Flexitime

Experience:

• Social care: 1 year (preferred)

Licence/Certification:

• Driving Licence (required)

Work authorisation:

• United Kingdom (required)

Willingness to travel:

• 75% (preferred)

Work Location: On the road