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Belfast, Birmingham, Bristol, Cardiff, Glasgow, Leeds, Nottingham, Salford

Job Summary
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A Talent Programme Delivery Lead is responsible for the end to end, design, delivery and evaluation of HMRC's central Talent Programmes. This includes programmes such as Career Development programmes or Talent Pipeline programmes. They ensure a seamless experience for delegates and the business and have a lead role in evaluating the success of each cohort. Talent Programme Delivery leads are responsible for designing innovative content & delivery methods that ensure programmes can be delivered on a wide scale, while maintaining high quality participant experience and outcomes.

They work in close collaboration with internal stakeholders (including programme sponsors, supporters and regional delivery teams), to identify requirements and develop solutions that benefit both programme participants and the business. Talent Programme Delivery Leads are expected to be able to continuously improve programme design/delivery, seeking opportunities to problem solve, and apply research/best practice to deliver a modern, high-quality service.

A key part of the role is exercising judgement to balance participant, stakeholder and business requirements. Their impact is centred on the creation and delivery of a scalable, high-quality experience with measurable outcomes mapped to HMRC's Talent management needs.

Job Description
Programme Design

• Designing innovative and modern programmes that support colleagues to progress their careers at HMRC including broader career development initiatives and targeted talent pipeline schemes.
• Ensuring the Programmes have measurable outcomes which link back to the aims and objectives.

Programme Delivery

• Delivering and facilitating both online and in-person learning events to a high standard with clear learning outcomes.
• Managing participant experience and day-to-day programme management and administration - ensuring a seamless experience for participants.

Programme Evaluation & Improvement

• Designing, preparing and implementing appropriate programme evaluation strategies to assess participant experience, knowledge and behavioural change and internal mobility outcomes.
• Collating and analysing evaluation into end of programme evaluation reports to be presented back to Talent SLT and other stakeholders. Use feedback to adjust and improve delivery in real-time, keeping relevant stakeholders informed of programme status.

This role requires an element of travel and the occasional overnight stay.

Programme Design

• Designing innovative and modern programmes that support colleagues to progress their careers at HMRC including broader career development initiatives and targeted talent pipeline schemes.
• Ensuring the Programmes have measurable outcomes which link back to the aims and objectives.

Programme Delivery

• Delivering and facilitating both online and in-person learning events to a high standard with clear learning outcomes.
• Managing participant experience and day-to-day programme management and administration - ensuring a seamless experience for participants.

Programme Evaluation & Improvement

• Designing, preparing and implementing appropriate programme evaluation strategies to assess participant experience, knowledge and behavioural change and internal mobility outcomes.
• Collating and analysing evaluation into end of programme evaluation reports to be presented back to Talent SLT and other stakeholders. Use feedback to adjust and improve delivery in real-time, keeping relevant stakeholders informed of programme status.

This role requires an element of travel and the occasional overnight stay.

Person specification

Skilled facilitator: Able to engage and inspire participants on programmes through both in-person and online events

Creative & innovative: Able to identify opportunities to improve programmes through innovative solutions, including digital delivery methods

Outcome focused: able to think critically about what initiatives will provide the best experience and most value to both participants and the business

Organised and able to deliver at pace alongside the wider Talent Development Programmes team.

Strong communicator - both written and verbal. Able to communicate at a range of different levels and influence participant behaviour and engage key programme stakeholder.

Essential Criteri
a

• Experienced L&D/Talent delivery professional
• Experienced in training needs analysis, design, delivery and evaluation cycle.
• Skilled in facilitating sessions both face-to-face and virtually.
• Experienced in digital and innovative learning delivery methods.
• Associate CIPD membership or willing to work towards.

Transitional Sites
For more information on where you might be working, review this information on our locations.

If your location preference is for one of the following sites, it's important to note that these are not long-term sites for HMRC and we will require you to move to a new building in the future, subject to our location strategy and the applicable employee policies at that time.

These Sites Are

• Trinity Bridge House, Manchester - moving to an alternative office in Manchester/ Salford

You will be given more information about what this means at the job offer stage

Leeds Locations
Moves Adjustment Payment will be available for this role, provided the successful applicant is a current HMRC colleague in Bradford and meets the eligibility requirements outlined in the HMRC's Moves Adjustment Payment guidance.

Technical skills

We'll assess you against these technical skills during the selection process:

• Presentation

Alongside your salary of £37,682, HM Revenue and Customs contributes £10,916 towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides.

HMRC operates both Flexible and Hybrid Working policies, allowing you to balance your work and personal commitments. We welcome applications from those who need to work a more flexible arrangement and will agree to requests where possible, considering our operational and customer service needs.

We offer a generous leave allowance, starting at 25 days and increasing by a day for every year of qualifying service up to a maximum of 30 days.

• Pension - We make contributions to our colleagues' Alpha pension equal to at least 28.97% of their salary.
• Family friendly policies.
• Personal support.
• Coaching and development.

To find out more about HMRC benefits and find out what it's really like to work for HMRC hear from our insiders or visit Thinking of joining the Civil Service

Selection process details

This vacancy is using Success Profiles (opens in a new window), and will assess your Strengths, Experience and Technical skills.

How To Apply
As part of the application process, you will be asked to provide the following:

• A name-blind CV including your job history and previous experiences. Your CV should cover your job history and will be scored against the roles and responsibilities outlined in the advert. Your CV should cover up to your last 5 roles.
• A 750-word personal statement. Your Personal Statement should be used to focus on how you meet the essential criteria focusing on impact, outcome, and results. You can structure your answer using the STAR format.

Further details around what this will entail are listed on the application form.

Artificial Intelligence can be a useful tool to support your application, however, all examples and statements provided must be truthful, factually accurate and taken directly from your own experience. Where plagiarism has been identified (presenting the ideas and experiences of others, or generated by artificial intelligence, as your own) applications may be withdrawn and internal candidates may be subject to disciplinary action. Please see our candidate guidance for more information on appropriate and inappropriate use.

Sift
In the event of a large number of applications being received, an initial sift may be held on the CV.

At full sift your CV and your Personal Statement will be assessed, with the successful candidates being invited to interview.

We may also raise the score required at any stage of the process if we receive a high number of applications.

Interview
During the panel interview you will be assessed on Experience and Strengths based questions alongside a Technical presentation. Your experience will be assessed with a question focusing on your experience of conducting training needs analysis, design and delivery of an L&D intervention, and your experience using evaluation. You will have ten minutes for this question.

The Technical presentation will include a 10 Minute 'mini teach' (slides provided) followed by 5 minutes Q&A. You will be provided with a session from our Foundation Career Compass programme around the topic of Communication. There will be no expectation to cover all the slides in your allocated time, we are assessing your facilitation skills.

This is an example of a strengths-based question.
"It is often said that the customer's needs should come first. To what extent do you agree or disagree with this statement?"

There is no expectation or requirement for you to prepare for the strengths-based questions in advance of the interview, though you may find it helpful to spend some time reflecting on what you enjoy doing and what you do well.

Interviews will take place via video link.

Sift and interview dates to be confirmed.

Eligibility
Please take extra care to tick the correct boxes in the eligibility sections of your application form. We understand mistakes sometimes happen but if you contact us later than two working days (Monday-Friday) before the vacancy closes, we will not be able to reopen your application for you. If you do make a mistake with your eligibility form, please contact us via: – Use the subject line to insert appropriate wording for example – 'Please re-open my application –
[insert vacancy ref]
& vacancy closing date
[insert date]'.
To check that you are eligible to apply for this role, please review the eligibility information before submitting your application.

Reserve List
A reserve list may be held for up to 12 months from which further appointments may be made for the same or similar roles – if this applies to you, we'll let you know via your Civil Service Jobs account.

Criminal Record Check
Applications received from candidates with a criminal record are considered fairly in accordance with the DBS Code of Practice and the Recruitment of ex-offenders Policy.

Merit List
After interview, a single merit list will be created, and you will only be considered for posts in locations you have expressed a preference for. Appointments will be made in strict merit order in line with the set number of roles in each location.

Hybrid working at HMRC
HMRC is an office-based organisation, and colleagues are expected to spend 60% of their working time in the office. Our offices provide opportunity for interaction, collaboration which aids learning and development and a sense of community. Where the role allows it, and where the home environment is suitable, colleagues can work from home for up to 2 days a week, averaged over a calendar month (or a proportionate amount of time for colleagues who work less than full time).

Reasonable Adjustments
We want to make sure no one is put at a disadvantage during our recruitment process. To assist you with this, we will reduce or remove any barriers where possible and provide additional support where appropriate.

If you need a change to be made so that you can make your application, you should:

• Contact the UBS Recruitment team via as soon as possible before the closing date to discuss your needs.

Complete the "Assistance required" section in the "Additional requirements" page of your application form to tell us what changes or help you might need further on in the recruitment process. For instance, you may need wheelchair access at interview, or if you're deaf, a Language Service Professional.

Important Information For Existing HMRC Contractual Homeworkers
This role may be suitable for existing HMRC employees who are contractual homeworkers. Occasional attendance to the office will be required where there is a business need. Please consider the advertised office locations for this role when applying and only select locations from the 'location preferences' section that you can travel to.

Terms and Conditions
Customer facing roles in HMRC require the ability to converse at ease with members of the public and provide advice in accurate spoken English and/or Welsh where required. Where this is an essential requirement, this will be tested as part of the selection process.

HMRC has a presence in every region of the UK. For more information on where you might be working, review this information on our locations.

The Civil Service values honesty and integrity and expects all candidates to abide by these principles. The evidence you provide in your application must relate to your own experiences.

Any instances of plagiarism or other forms of cheating will be investigated and, if proven, the relevant application(s) will be withdrawn from the process.

Recording of interviews is prohibited unless explicit agreement is sought in line with the UK General Data Protection Regulations.

Questions relating to an individual application must be emailed as detailed later in this advert.

Applicants who are successful at interview will be, as part of pre-employment screening, subject to a check on the Internal Fraud Database (IFD). This check will provide information about employees who have been dismissed for fraud or dishonesty offences. This check also applies to employees who resign or otherwise leave before being dismissed for fraud or dishonesty had their employment continued. Any applicant's details held on the IFD will be refused employment.

A candidate is not eligible to apply for a role within the Civil Service if the application is made within a 5 year period following a dismissal for carrying out internal fraud against government.

New entrants will join on the minimum of the pay band.

Please note that, if you are applying for roles on a part-time basis, the salary agreed will be pro-rata, reflective of the working hours agreed within your contract.

If you experience accessibility problems with any attachments on this advert, please contact the email address in the 'Contact point for applicants' section.

For more Information for people applying for, or thinking of applying for, roles at HM Revenue and Customs, please see link: Working for HMRC: information for applicants - GOV.UK.

Feedback will only be provided if you attend an interview or assessment.

This vacancy is using Success Profiles (opens in a new window), and will assess your Strengths, Experience and Technical skills.

Security

Successful candidates must undergo a criminal record check.

People working with government assets must complete baseline personnel security standard (opens in new window) checks.

Successful candidates must undergo a criminal record check.

People working with government assets must complete baseline personnel security standard (opens in new window) checks.

Nationality requirements

This Job Is Broadly Open To The Following Groups

• UK nationals
• nationals of the Republic of Ireland
• nationals of Commonwealth countries who have the right to work in the UK
• nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the European Union Settlement Scheme (EUSS) (opens in a new window)
• nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities who have made a valid application for settled or pre-settled status under the European Union Settlement Scheme (EUSS)
• individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020
• Turkish nationals, and certain family members of Turkish nationals, who have accrued the right to work in the Civil Service

Further information on nationality requirements (opens in a new window)

Working for the Civil Service

The Civil Service Code (opens in a new window) sets out the standards of behaviour expected of civil servants.

We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles (opens in a new window).

The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria.

The Civil Service also offers a Redeployment Interview Scheme to civil servants who are at risk of redundancy, and who meet the minimum requirements for the advertised vacancy.

The Civil Service Code (opens in a new window) sets out the standards of behaviour expected of civil servants.

We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles (opens in a new window).

The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria.

The Civil Service also offers a Redeployment Interview Scheme to civil servants who are at risk of redundancy, and who meet the minimum requirements for the advertised vacancy.

Diversity and Inclusion

The Civil Service is committed to attract, retain and invest in talent wherever it is found. To learn more please see the Civil Service People Plan (opens in a new window) and the Civil Service Diversity and Inclusion Strategy (opens in a new window).

This vacancy is part of the Great Place to Work for Veterans (opens in a new window) initiative.

Once this job has closed, the job advert will no longer be available. You may want to save a copy for your records.

Contact point for applicants

Job Contact

• Name : Sylvia Rees
• Email :
• Telephone :

Recruitment team

• Email :

Further information

Appointment to the Civil Service is governed by the Civil Service Commission's Recruitment Principles. You have the right to complain if you feel there has been a breach of the Recruitment Principles. In the first instance, you should raise the matter directly via Please note that we do not accept complaints or appeals regarding scoring of outcomes of campaigns, unless candidates can provide clear evidence that the campaign did not follow the Recruitment Principles. If you are not satisfied with the response, you may bring your complaint to the Commission. For further information on bringing a complaint to the Civil Service Commission please visit their website.