Referral Service Coordinator II, Home Care

Site: Mass General Brigham Home Care, Inc.

Mass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts to advance our mission. As a not-for-profit, we support patient care, research, teaching, and community service, striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham.

Bring your organization, empathy, and dedication to connect patients with the care they need—right at home

At Mass General Brigham Home Care, we offer a comprehensive benefits package, including tuition reimbursement, to support your ongoing professional growth and career development.

Our mission is to deliver compassionate, non-acute care to patients in the comfort of their own homes. As a Referral Services Coordinator, you will be the vital link between patients, families, and clinical teams, ensuring timely and accurate referrals that enable patients to access the right services when they need them most.

We are looking for a full-time, 40-hour Referral Coordinator to join our team. This is a hybrid role after training in Newton, MA for the first days. The hours are 10am - 6:30pm M-F, will include 2 holidays and a weekend rotation.

In this role, you'll work collaboratively, managing referral workflows, communicating with healthcare providers, patients, and internal teams, and maintaining detailed records that ensure seamless patient transitions. You'll be supported by an experienced team of nurses, therapists, and care coordinators—all focused on delivering the highest standard of care.

Ideal candidates have strong organizational skills, a patient-first mindset, and the ability to multitask effectively in a fast-paced environment. Your attention to detail and compassionate communication will make a meaningful impact on patients' experiences as they navigate their care journey.

At Mass General Brigham Home Care, we value not only your administrative expertise but also your professionalism, empathy, and reliability.

Are you ready to play a crucial role in helping patients feel supported and connected to the care they deserve—right where they call home? Apply today.

Job Summary

Mass General Brigham Home Care provides non-acute, medically necessary skilled care in the home to help "homebound" patients recover from illness or injury and manage exacerbations of chronic disease. Services include skilled nursing care (IV drug administration, injections, tube feeding, wound care, care plan education), physical therapy, occupational therapy, speech language pathology, medical social services, and as needed medical supplies

Qualifications

Education
High School Diploma or Equivalent required and Bachelor's Degree Related Field of Study preferred

Can this role accept experience in lieu of a degree?
No

Licenses and Credentials

Experience
scheduling experience in administrative medical office setting 3-5 years required

Knowledge, Skills and Abilities
- Strong communication and organization skills.
- Ability to manage multiple projects and tasks at once.
- Attention to detail.
- Ability to problem-solve.
- Possess time management skills.

Additional Job Details (if applicable)

Remote Type

Hybrid

Work Location

75-95 Wells Ave

Scheduled Weekly Hours

Employee Type

Regular

Work Shift

Rotating (United States of America)

Pay Range

$ $24.79/Hourly

Grade

3At Mass General Brigham, we believe in recognizing and rewarding the unique value each team member brings to our organization. Our approach to determining base pay is comprehensive, and any offer extended will take into account your skills, relevant experience if applicable, education, certifications and other essential factors. The base pay information provided offers an estimate based on the minimum job qualifications; however, it does not encompass all elements contributing to your total compensation package. In addition to competitive base pay, we offer comprehensive benefits, career advancement opportunities, differentials, premiums and bonuses as applicable and recognition programs designed to celebrate your contributions and support your professional growth. We invite you to apply, and our Talent Acquisition team will provide an overview of your potential compensation and benefits package

EEO Statement:

Mass General Brigham Home Care, Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. To ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Veteran's Readjustment Act of 1974, and Title I of the Americans with Disabilities Act of 1990, applicants who require accommodation in the job application process may contact Human Resources at Mass General Brigham Competency Framework

At Mass General Brigham, our competency framework defines what effective leadership "looks like" by specifying which behaviors are most critical for successful performance at each job level. The framework is comprised of ten competencies (half People-Focused, half Performance-Focused) and are defined by observable and measurable skills and behaviors that contribute to workplace effectiveness and career success. These competencies are used to evaluate performance, make hiring decisions, identify development needs, mobilize employees across our system, and establish a strong talent pipeline.

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