Receptionist, Home Care

Site: Mass General Brigham Home Care, Inc.

Mass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts to advance our mission. As a not-for-profit, we support patient care, research, teaching, and community service, striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham.

At Mass General Brigham Home Care, we are committed to delivering exceptional patient-centered care, and our receptionists play a vital role in ensuring every interaction reflects our mission. As a valued member of our team, you will be the welcoming face and voice of our organization—supporting patients, families, and staff with professionalism, compassion, and efficiency.

We offer a supportive, growth-oriented environment where your skills are recognized, and your career can flourish within the broader Mass General Brigham system.

What You'll Bring:

• Proficiency with Microsoft Outlook and comfort navigating multiple systems.

• Strong customer service skills with the ability to de-escalate calls and remain calm under pressure.

• Excellent verbal and written communication abilities.

• Demonstrated multi-tasking, organization, and prioritization skills.

• A reputation for being responsible, reliable, and possessing a strong work ethic.

•Ability to collaborate effectively with all levels of staff across the organization.

What We Offer:

• Consistent weekday schedule: Monday–Friday, 8:00 AM to 4:30 PM.

• No weekends or holidays, supporting work–life balance.

•The opportunity to work out of one of our three convenient locations: Beverly, MA, Newton, MA or Braintree, MA.

• Excellent benefits, including comprehensive health coverage, retirement plans, paid time off, and more.

• Career growth opportunities within the extensive Mass General Brigham network.

• A collaborative, mission-driven culture where employees feel valued and supported.

Join Mass General Brigham Home Care and be part of an organization that values your contributions and invests in your future

Job Summary

Mass General Brigham Home Care serves patients from rehabilitation after illness or injury, to chronic disease management. We are dedicated to providing the highest quality specialized care designed to meet the patients' unique needs with the goal of optimizing independence and quality of life. Our clinicians are highly skilled and able to function both independently and as part of an interdisciplinary team

Qualifications

Perform general clerical and reception responsibilities. Receive and triage all incoming telephone phone calls and route them to the appropriate staff. Receive and greet visitors following sign-in procedures. Receptionist shall act as a liaison between the public and the organization. This position can work either in Beverly - Braintree - Newton

Education
High School Diploma or Equivalent required

Experience
Receptionist experience 0-1 year preferred

Additional Job Details (if applicable)

Remote Type

Onsite

Work Location

75-95 Wells Ave

Scheduled Weekly Hours

Employee Type

Regular

Work Shift

Day (United States of America)

Pay Range

- /

Grade

2At Mass General Brigham, we believe in recognizing and rewarding the unique value each team member brings to our organization. Our approach to determining base pay is comprehensive, and any offer extended will take into account your skills, relevant experience if applicable, education, certifications and other essential factors. The base pay information provided offers an estimate based on the minimum job qualifications; however, it does not encompass all elements contributing to your total compensation package. In addition to competitive base pay, we offer comprehensive benefits, career advancement opportunities, differentials, premiums and bonuses as applicable and recognition programs designed to celebrate your contributions and support your professional growth. We invite you to apply, and our Talent Acquisition team will provide an overview of your potential compensation and benefits package

EEO Statement:

Mass General Brigham Home Care, Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. To ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Veteran's Readjustment Act of 1974, and Title I of the Americans with Disabilities Act of 1990, applicants who require accommodation in the job application process may contact Human Resources at Mass General Brigham Competency Framework

At Mass General Brigham, our competency framework defines what effective leadership "looks like" by specifying which behaviors are most critical for successful performance at each job level. The framework is comprised of ten competencies (half People-Focused, half Performance-Focused) and are defined by observable and measurable skills and behaviors that contribute to workplace effectiveness and career success. These competencies are used to evaluate performance, make hiring decisions, identify development needs, mobilize employees across our system, and establish a strong talent pipeline.

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