Business Support Officer

Liverpool
We are seeking a proactive and detail-oriented Business Support Officer to join our growing team. This role is pivotal in supporting the operational rhythm of our business, ensuring smooth internal coordination and contributing to the delivery of exceptional service to our clients.

You will work closely with the Operations Director, providing high-level administrative and coordination support across Sales, Professional Services, Support, and Customer Success Management.

Key Responsibilities
Leadership & Executive Support

• Act as a key point of contact and trusted liaison for the Operations Director, managing communications, priorities, and scheduling across multiple workstreams
• Prepare briefing materials, agendas, and follow-up notes for leadership meetings, steering groups, and strategic reviews
• Manage confidential information appropriately and professionally

Core Responsibilities

• Provide administrative support to the Operations Director and the wider Customer Success Operations leadership team, including meeting coordination, minute-taking, and follow-up actions
• Prepare correspondence, reports, and internal communications
• Organise and maintain shared documentation, calendars, and knowledge hubs
• Coordinate internal team activities and events

Operational Support

• Maintain and update operational trackers and dashboards
• Support onboarding logistics, induction planning, and offboarding processes
• Help implement and maintain internal processes, templates, and tools
• Liaise with cross-functional teams to ensure smooth information flow
• Support internal audit and compliance processes by coordinating documentation and responses across teams

Communication & Collaboration

• Draft and edit internal communications
• Assist with the development of customer-facing materials and knowledge base content
• Support the preparation of renewal proposals
• Maintain a forward view of leadership team commitments, proactively flagging conflicts, dependencies, and opportunities for alignment

Skills & Experience

• Strong proficiency in Microsoft Word, Excel, and Outlook
• Excellent organisational and multitasking skills
• Fluent English with outstanding written and verbal communication
• Familiarity with HubSpot or similar CRM tools (desirable)
• Experience using collaboration tools such as Microsoft Teams and SharePoint
• Familiarity with diary management tools (e.g. Outlook) and virtual collaboration platforms
• Proven experience supporting senior leadership in a fast-paced, matrixed environment
• Experience handling confidential HR or business information

What can we offer you?
Upon joining Bellrock, you can expect a comprehensive benefits package including:

25 days annual leave plus bank holidays + 1 additional day as a thank you (enjoy it, it's on us)

Salary exchange pension scheme

Life cover

Paid sick leave

Health Assured employee assistance and wellness program

Enhanced maternity, paternity and adoption leave

Salary sacrifice schemes: Cycle to work

Holiday purchase scheme of additional 5 days per year

Offers and discount scheme designed to save money on everyday shopping and essentials

Healthcare Cashplan

MotorSave Scheme

Refer a friend

Liftshare

Virtual GP

Why Bellrock?
Our people are our passion, so we're all about helping them to achieve their ambitions. That means putting everything in place for you to have a rewarding career with us. So you can go far in your career, with us behind you. And our business will grow, too. So, if you're ready to start your career journey with Bellrock we're ready to welcome you. It's a great place to be.

We would like to attract talent from all corners of the world for this role. Or commitment is to an equitable recruitment process so feel free to apply in any way that suits you. We are looking for the right person, not necessarily just the right person for this role

Apply today.