Learning Support Advisor

Company Outline
Job Title:
Learning Support Advisor

Location:
Hybrid, our office is based in Fort Dunlop, B24 9FD, Working (1 day per week in the office, typically Tuesdays)

Salary:
£26,000 - £27,000 per annum, DOE + Excellent Benefits

Contract Type:
12-month FTC

What We Can Offer You:
Hybrid Working, Life Assurance, Additional Holiday Purchase, Subsidised Gym Memberships, Cycle to Work scheme, Discount Vouchers and Access to Wellbeing Resources

Why Do We Want You?
ICA, part of the Wilmington Plc are now recruiting for a Learning Support Advisor who is passionate about supporting learners throughout their educational journey.

You're committed to delivering an outstanding customer experience, and you thrive in a busy, customer-facing role where you can make a real difference in the lives of students.

Please note:
At Wilmington Plc, we celebrate individuality and are committed to fostering an inclusive workplace. As a Disability Confident employer, we shortlist all applicants who meet the essential role criteria and guarantee an interview for candidates with disabilities who meet these criteria. For reasonable adjustments or to apply under our interview guarantee scheme, please use the contact details provided once you have clicked "apply"

Job Purpose, Tasks And Responsibilities
You will be responsible for:

• Providing excellent customer service and support to students/learners after they have enrolled.
• Managing the learning journey for students, including tasks like transferring dates, providing tutor support, handling resits, etc.
• Downloading tutor recordings from Zoom and uploading them to the learning platforms for student access.
• Using systems such as Salesforce, Administrate (for training management), and Totara (for learning management systems) to manage student data and tasks.
• Working within a team of 10 and liaising with internal teams such as Enrolment, Client Services, UX team, and the TED (training) Team.

What's the Best Thing About This Role?
The best part of this role is enhancing learner journeys and helping them achieve success in their learning goals. Additionally, liaising with internal teams ensures smooth communication and service delivery.

What's the Most Challenging Thing About This Role?
The most challenging aspect is managing a high volume of calls and emails. Another challenge is working to Service Level Agreements (SLAs) to ensure prompt action and delivery.

Essential And Desirable Capabilities
We always support colleagues to develop their skills but to be successful in this job you really do need to already be able to tick most of these boxes...
What We're Looking For
To be successful in this role, you must have:

• Confident on the phone and able to handle customer-facing situations effectively.
• Strong customer service experience.
• Ability to work under pressure, managing a high volume of tasks.
• Excellent communication skills, both written and oral.
• Flexible and reliable, able to adapt to the team's needs.

To be successful in this role, it would be great if you have:

• Experience using Salesforce, Administrate, or Totara (LMS).
• Previous experience in a customer support or similar role, preferably in a learning environment.

We know it's not a skill, but the successful candidate must have permission to work in the role's location by the start of their employment.

Before you go....
About Us
We are ambitious and inclusive, filled with integrity and curiosity. We are Wilmington plc. Are you? Join us and achieve more within your career with mutual respect, support and fair rewards. We are part of Wilmington plc, a leading provider of professional learning and development solutions.

Find What You're Looking For
Click on "APPLY" today

The Legal Bit
The statements above are intended to describe the general nature and level of work performed by employees assigned to this role. Statements are not intended to be construed as an exhaustive list of all duties, responsibilities and skills required for this position.

• Please note that this role may remain advertised until an offer of employment has been made.