Senior Pensions Operations Manager

End Date

Tuesday 02 December 2025

Salary Range

£76,194 - £89,640

We support flexible working – click here for more information on flexible working options

Flexible Working Options

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Job Description Summary

JOB TITLE: Senior Pensions Operations Manager (Projects)

(FTC end of December 2026)

LOCATIONS: Edinburgh, Leeds, Halifax or Bristol

WORKING PATTERN: Hybrid, 40% (or two days) in an office site.

Are you passionate about delivering operational excellence in pensions? This is a fantastic opportunity to join the Group Pensions team and lead the Operations Projects team across our Defined Benefit (DB) and Defined Contribution (DC) schemes. You will ensure that all operational project activities are co-ordinated and fully integrated to deliver a high-quality service to Scheme members, Trustees and the Group whilst aligning with all relevant legislation and regulatory requirements.

You'll play a pivotal role in managing complex pensions-related projects within the Operations function, ensuring efficient delivery of project initiatives, compliance with regulatory requirements, and continuous improvement of pension administration processes. Working closely with the Head of Pensions Operations and Suppliers, you'll help develop the future of Member Services in a dynamic and evolving pensions landscape.

Job Description

Day to day, you will

• Manage project related activities of Pensions Operations on behalf of the Trustees.
• Monitor and manage pension operational matters to ensure effective prioritisation and delivery of key workstreams.
• Manage the interface between Trustees and Suppliers.
• Ensure colleague / member experience is at the forefront of planning and development of processes and communications, and effective methods for gathering and utilising feedback are embedded within operations.
• Lead resources and continually develop the capability of the team to improve quality of service and sustain robust and flexible resource pool to support Trustee requirements.
• Seek control, efficiency and effective improvement in all operational project activities.
• Ownership for ensuring the team operates within the appropriate risk framework.

What you'll need

• Experience of large-scale operational project delivery (either directly or through third party suppliers) in a pension or related environment.
• Strong supplier and leadership skills.
• People management experience and ability to lead cross-functional teamwork.
• Professionally pension or appropriate equivalent qualified with an in-depth knowledge of legislation and regulatory guidance affecting occupational and personal pension arrangements in the UK and the Crown Dependencies
• Expert knowledge of the operational framework governing trust based occupational pension schemes together with evidence of ability to implement robust working processes to ensure compliance.
• Expert and proven negotiation and influencing skills

About working for us

We're building a sustainable business and a workplace where people love to work. We need colleagues who are excited to push boundaries and make change happen. Together, we can grow with purpose. Our focus is to ensure we're inclusive every day, building an organisation that reflects modern society and celebrates diversity in all its forms. We want our people to feel that they belong and can be their best, regardless of background, identity or culture.

We were one of the first major organisations to set goals on diversity in senior roles, create a menopause health package, and a dedicated Working with Cancer initiative, and it's why we especially welcome applications from under-represented groups. We're disability confident. So if you'd like reasonable adjustments to be made to our recruitment processes, just let us know.

We also offer a wide-ranging benefits package, which includes:

• A generous pension contribution of up to 15%
• An annual bonus award, subject to Group performance
• Share schemes including free shares
• Benefits you can adapt to your lifestyle, such as discounted shopping
• 30 days' holiday, with bank holidays on top
• A range of wellbeing initiatives and generous parental leave policies

If you're excited by the thought of becoming part of our team, get in touch.

We'd love to hear from you.

At Lloyds Banking Group, we're driven by a clear purpose; to help Britain prosper. Across the Group, our colleagues are focused on making a difference to customers, businesses and communities. With us you'll have a key role to play in shaping the financial services of the future, whilst the scale and reach of our Group means you'll have many opportunities to learn, grow and develop.

We keep your data safe. So, we'll only ever ask you to provide confidential or sensitive information once you have formally been invited along to an interview or accepted a verbal offer to join us which is when we run our background checks. We'll always explain what we need and why, with any request coming from a trusted Lloyds Banking Group person.

We're focused on creating a values-led culture and are committed to building a workforce which reflects the diversity of the customers and communities we serve. Together we're building a truly inclusive workplace where all of our colleagues have the opportunity to make a real difference.