Field Monitoring Installation Officer

Looking for a job that gives you the security of working for a big company but the satisfaction of doing something meaningful as a valued member of a small, supportive team? Why not join our Electronic Monitoring service?

What is "Electronic Monitoring"?
Electronic Monitoring is the use of Radio Frequency technology to monitor an individual's compliance with an order imposed upon them by an issuing authority such as a Sheriff Court.

Individuals who are subject to Electronic Monitor will wear a monitoring device commonly referred to as a "Tag" and have a further monitoring device installed within their premises.

G4S, an allied universal company, is the Electronic Monitoring Service Provider for Scotland. G4S instals the equipment, monitors individual's compliance and reports any non-compliance to the relevant authority.

What does the role entail?
The role involves the installation, investigation, and decommissioning of electronic monitoring equipment. Field Officer's will meet a wide range of people whilst carrying out their duties as the installation takes place in the clients home. This position is contracted to 28 hours per week, the shifts are Friday, Saturday, Sunday and Monday. Due to the nature of our business, we must visit our clients during their curfew period. As a result the role is primarily backshift 17:00-00:30 hrs. We offer a competitive salary of £14.38 per hour as well as a company pension scheme, life assurance, paid holiday, staff discounts including Perks at Work. successful, you will be given access to a pool car during your shift time that will enable you to complete your assigned tasks for the evening, you will also be provided with a fuel card, mobile phone and tablet. A full driving licence is essential for the role and an ongoing programme of training and development will be provided. The contract G4S holds with the Scottish Government covers the whole of Scotland including the islands. Although the role is predominantly based across the central belt you may be required to travel to any area of Scotland that you can reasonably get to and from within a shift.

Shift Pattern
28 hours per week - Friday, Saturday, Sunday & Monday:

What You Can Expect From Us
This is an amazing opportunity to work as a Field Monitoring Installation Officer within the Criminal Justice sector. To join a team that has been managing the Electronic Monitoring contract, on behalf of the Scottish Government for over 20 years. We are very proud of this achievement, and of our record of delivering excellent service whilst working as one supportive team. A worthwhile role within the Criminal Justice system - making a difference to people's lives on a daily basis, Job satisfaction, in house training, employment security and opportunities for career advancement within a supportive team. An opportunity to enhance your skills. Whether you see this job as a stepping stone in your career, or you wish to progress a career within G4S, we will provide you with ample opportunity for learning and development mapped against your own personal development plan. Whilst giving you all the training and support to enable you, we can also help you gain and enhance your skills in customer service, compliance monitoring, training delivery or logistics support. Applicants must be over 18 years of age and able to obtain Disclosure Scotland vetting prior to taking up employment. This vetting will be at G4S expense.

If you can answer yes to these questions, then this role could be right for you
Do you have experience and enjoy delivering excellent customer service whilst working as part of a team?

Are you a people person and naturally change your style to match who you're speaking with?

Are you organised and able to prioritise your own workload?

Do you want your work to have an impact and make a difference?

Have you got a non judgemental attitude?

Key Responsibilities & Accountabilities
Responsible for the installation, investigation of alerts and decommissioning of curfew orders within your designated area and in accordance with Company Procedures and terms of the contract.

Support and advise persons during their period of curfew.

Report incidents /non compliance to the appropriate agencies.

Process incidents / violations within agreed timescales to meet SLA's.

Escalate reportable incidents to the Monitoring Centre and as per agreed procedures.

Build and maintain excellent working relationships with both internal and external customers through the application of the principles of pro-social modelling.

Maintain, uphold and demonstrate values and protect the company brand.

Document all contact with our customers both internal and external.

Key Competencies
Acting Professionally

Delivering Objectives

Supporting & Working with Others

Delivering Great Customer Service

Skills & Knowledge
Excellent interpersonal and communication skills.

Ability to remain calm, positive and confident in a pressurised environment.

Ability to make decisions based on facts and information available.

Excellent time management skills with the ability to prioritise own workload.

Flexible working style.

Full UK driving licence

Please note, this role does not qualify for a visa under the current Government guidelines therefore to be considered for this role you must already have the right to work in the UK. Re-location costs will not be granted.
You must live within a reasonable commuting distance of the National Monitoring Centre in Bellshill.
The recruitment process
Online application submitted

Email with link to complete full application form via google forms

10 Minute telephone interview

In Person competency based interview

Vetting which involves a vetting meeting

Upon completion of successful vetting, offer of employment and start date given

Allied Universal, a leading security and facility services company, provides proactive security services and cutting-edge smart technology to deliver tailored, integrated security solutions that allow clients to focus on their core business. Our acquisition of G4S in 2021 expands our footprint and infrastructure on a global and local level. Through our vast network of more than 800,000 employees, we leverage global best practices in communities all over the world. Operating in around more than 80 countries with revenues of $18 billion, we are supported by efficient processes and systems that can only come with scale to help deliver our promise locally: keeping people safe so our communities can thrive. We believe there is no greater purpose than serving and safeguarding customers, communities, and people in today's world. Allied Universal is There for you;. For more information, please visit