Family Gateway Contact Officer
2 days ago
The Grade 5 Family Gateway Contact Officer positions are integral to the Family Gateway service within Cardiff Council's Children's Services. These roles involve a hybrid work model with typically two days in the office each week. The officers will manage and coordinate multiple referrals without carrying a caseload. The Family Gateway is dedicated to providing high-quality information, advice, and assistance to babies, children, young people, families, and professionals across Cardiff. The service employs a family-centered, strengths-based, and inclusive approach to ensure that support is timely and appropriate, working collaboratively with various professionals and partners.
Responsibilities:- Provide information, advice, and assistance to families and professionals.
- Manage and coordinate multiple referrals.
- Facilitate contact through telephone, web chat, and email.
- Collaborate with Early Help services and partner agencies.
- Recognize and address potential risks to individuals, consulting with Social Workers and other professionals as needed.
- Enthusiasm, motivation, and a positive attitude.
- Resilience and the ability to handle pressure effectively.
- Passion for improving the lives of families in the city.
- Comprehensive understanding of the needs of babies, children, young people, and families.
- Proven experience in building effective relationships with diverse individuals and groups.
- Excellent interpersonal skills for quick rapport building.
- Ability to provide clear and accurate information and advice.
- Proficiency in Microsoft Office and/or case management systems.
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Family Gateway Contact Officer
2 weeks ago
Cardiff, United Kingdom Job Switch Full timeGrade 5 Family Gateway Contact Officer x 2. These roles are hybrid with an agreed number of days in the office each week (usually 2 days). The office base will be the Conference Centre, Eastmoors Road, CF24 5RR. The post holder will not be expected to carry a caseload although they will be responsible for managing and co-ordinating multiple referrals.Family...
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Family Gateway Contact Officer
4 weeks ago
Cardiff, United Kingdom Job Switch Ltd Full timeGrade 5 Family Gateway Contact Officer x 2. These roles are hybrid with an agreed number of days in the office each week (usually 2 days). The office base will be the Conference Centre, Eastmoors Road, CF24 5RR. The post holder will not be expected to carry a caseload although they will be responsible for managing and co-ordinating multiple referrals. Family...
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Family Gateway Contact Officer
2 weeks ago
Cardiff, United Kingdom Spencer Clarke Group Full timeWe are currently seeking multiple Family Gateway Contact Officers, on behalf of one of our clients in the Cardiff Area. In this role, you will work as part of the Family Gateway Team, providing high-quality information, advice, and assistance to families and professionals across Cardiff. You'll help identify the most appropriate support for children, young...
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Family Gateway Contact Officer
3 days ago
Cardiff, United Kingdom Spencer Clarke Group Full timeWe are currently seeking multiple Family Gateway Contact Officers, on behalf of one of our clients in the Cardiff Area. In this role, you will work as part of the Family Gateway Team, providing high-quality information, advice, and assistance to families and professionals across Cardiff. You'll help identify the most appropriate support for children, young...
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Family Gateway Contact Officer
6 days ago
Cardiff, United Kingdom Spencer Clarke Group Full timeWe are currently seeking multiple Family Gateway Contact Officers, on behalf of one of our clients in the Cardiff Area. In this role, you will work as part of the Family Gateway Team, providing high-quality information, advice, and assistance to families and professionals across Cardiff. You'll help identify the most appropriate support for children, young...
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Family Gateway Contact Officer
5 days ago
Cardiff, United Kingdom Essential Employment Full timeFamily Gateway Contact Officer needed in Cardiff The rate is £14.14ph PAYE This is a temporary role The reference number is: RQ1639242 The successful candidate will not be expected to carry a caseload although they will be responsible for managing and co-ordinating multiple referrals. They will provide high quality information, advice and assistance for...
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Family Gateway Contact Officer
2 weeks ago
Cardiff, United Kingdom Cardiff Council Full time**About The Service** Cardiff Family Advice and Support is an innovative and progressive service within the directorate of Adults, Housing and Communities in Cardiff Council. Recently accredited with a Families First Quality Award, the service provides high quality information, advice and assistance for children, young people, families and professionals...
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Family Gateway Team Lead
5 days ago
Cardiff, United Kingdom CARDIFF COUNTY COUNCIL Full timeA local government authority in Cardiff is seeking a Grade 7 Family Gateway Team Leader to develop and support a team of Contact Officers. The role involves providing quality information and advice on wellbeing issues affecting families in the city, engaging with various service users, and collaborating with the Service Manager for enhanced service delivery....
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Family Gateway Team Leader
3 days ago
Cardiff, United Kingdom CARDIFF COUNTY COUNCIL Full timeCardiff Family Advice and Support is an innovative and progressive service within the directorate of Children Services in Cardiff Council. Recently accredited with a Families First Quality Aware, the service provides high quality information, advice and assistance for infants, children, young people, families and professionals across the city. The service...
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Family Gateway Coordinator
7 days ago
Cardiff, United Kingdom Job Switch Full timeA local council service in Cardiff seeks a Family Gateway Contact Officer to provide essential support to families and professionals. The role includes facilitating contact through various means and managing referrals, with a focus on making a positive impact on the community. The ideal candidate will be enthusiastic, resilient, and possess strong...