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Customer Service Manager

3 weeks ago

Newry, United Kingdom BM Stores Full time £25,000 - £40,000 per year
Are you a Supervisor, Team Leader or Assistant Manager ready for a new challenge? Do you love leading teams and delivering great customer service? Join B&M, one of the UK's fastest-growing retailers, and take your career to the next level.

We're recruiting for a Customer Service Manager to lead the checkout and cash office areas in our Damolly Retail Park store, in Armagh. You'll ensure excellent service standards, support team development, and help drive a fun, fast-paced working environment.

What you'll be doing:
  • Lead and motivate the front-end team to deliver polite, prompt, and friendly service
  • Be a visible, approachable leader for customers and colleagues
  • Coach team members to build their skills and service confidence
  • Oversee stock and cash control procedures, ensuring security and compliance
  • Support a great store culture and contribute to a positive workplace
What we're looking for:
  • Experience managing teams in retail or hospitality
  • Strong numeracy and problem-solving skills
  • A flexible, hands-on attitude with great people skills
  • Passion for retail and delivering exceptional customer service
Why B&M?

With over 780 stores and more on the way, this is a fantastic time to join us. We offer:
  • Clear progression paths and development opportunities
  • On-the-job training and support
  • 10% staff discount (with double discount events)
  • Access to a colleague benefits portal
  • Wellbeing support through our Employee Assistance Programme
  • A stable, permanent contract
Ready to grow with us? Apply now and be part of the B&M journey.

B&M is an equal opportunity employer committed to creating an inclusive environment for all.