First Response Advisor

2 weeks ago

Bolton, Bolton, United Kingdom Davies Full time £10,000 - £25,000 per year

Department:
Claims Management

Location:
Bolton

Description
Are you ready to embark on an exciting journey where people come first? At Davies, we believe that our success is a collective achievement.

20 hours per week
Saturday, Sunday and one day in the week of your choosing.
Remote working once training has been completed.
What will your day look like:

  • Customer Interactions:
    Handle client and direct customer interactions with professionalism and knowledge, always keeping "Treating Customers Fairly" in mind.
  • Accurate Data Entry:
    Input new claims accurately, adhering to service guidelines.
  • Appointment Management:
    Call customers to arrange inspection appointments, proactively managing your own diary reminders.
  • Email and Call Handling:
    Manage company claim-related email inboxes and handle inbound calls.
  • Team Player:
    Contribute positively to our collaborative teamwork and foster a great overall culture.

Knowledge and Abilities:

  • Communication Skills:
    Strong written and verbal communication skills, coupled with excellent customer service abilities.
  • Fast-Paced Environment:
    Thrive in a dynamic, target-driven setting.
  • Problem-Solving:
    Tackle challenges head-on with strong problem-solving skills.
  • Tech-Savvy:
    Proficient in IT, with a keen eye for detail.

Benefits
Career & Purpose

  • Davies Innovation Lab
  • Leadership training programme
  • Funding for professional qualifications
  • Thrive at Davies; learning opportunities

Environmental & Social

  • The Davies Foundation
  • Local charity funding
  • Pennies To Heaven
  • Employee Resource Groups
  • Employee volunteering programme

Financial Health

  • Pension, 5% employee and 5% employer contribution
  • My Choices at Davies provides; High Street discounts and Financial wellbeing hub
  • Life assurance: x4
  • Refer a Friend
  • Cycle to Work Scheme
  • Lease car salary sacrifice
  • Davies Incentive Plan
  • Enhanced maternity, paternity and adoption pay

Metal, Physical & Emotional Wellbeing

  • Wellbeing centre; move, munch, money & mind focus
  • Discounts with 100's of UK retailers
  • EAP; 24/7 confidential helpline
  • 25 days holiday, increases to 26 days after 5 years and 27 after 10 years
  • Flexible working; hybrid, work from home or join a collaborative office space
  • Dress for your day
  • Inclusive employment policies eg. Menopause, fostering friendly, fertility, sabbatical policy and baby loss and miscarriage
  • Flexible benefits include; holiday purchase plan and a opportunity to purchase heath cash plan and BUPA dental plan

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