Entry-Level Holiday Coordinator

6 days ago

London, Greater London, United Kingdom Caribbean and Cruise Experienece Full time £25,000 - £40,000 per year
The Role:

You will be responsible for :

  • Building strong client relationships by providing customers with ongoing support and regular sharing of best practices, insights, and product knowledge.
  • Partnering with the sales team to ensure that new customers are onboarded successfully.
  • Identifying opportunities across the customer lifecycle to increase customer satisfaction and revenue.
  • Ensuring a high level of customer renewals.
  • Building strong product expertise and providing training & ongoing support as required.
  • Providing feedback and advocacy on customer pain-points to internal teams.
  • Organising data and generating deep customer insights in order to enhance sales force productivity and effectiveness.
  • Supporting the sales team key planning and operations tasks to support the overall objective of the business.
  • Attainment Planning through effective goal setting, designing sales incentives to drive business objectives and territory analysis & definition for sales maximum effectiveness.
  • Providing pricing and contract support by providing the sales team with high-quality and competitive proposals.
  • Monitoring and analysing key sales and business performance indicators and trends to drive strategic and tactical business decisions and also coordinating and ensuring accuracy of sales forecasts.
  • Ensuring Sales process adoption and compliance and also identifying opportunities for improvement in the sales process and systems to ensure greater sales effectiveness and efficiency.
Ideal Profile:
  • You have at least 1 year experience within a Customer Success or Sales Operations / Sales Support role, ideally within the Consulting and Hospitality industry.
  • You possess excellent interpersonal as well as written and verbal communication skills.
  • You are adaptable and thrive in changing environments
  • You are a self-starter and demonstrate a high level of resilience
  • You pay strong attention to detail and deliver work that is of a high standard
What's on Offer?
  • Flexible working options
  • Leadership Role

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