Administrator Team Lead

Administrator Team Lead-Maternity cover 12 Month FTC

Location: Harrogate - HG2 0JH

Hours: Full Time

Salary: £30, £39,042.15

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Shape Services, Support People, Deliver Impact

For over 25 years, Oakdale has been delivering high-quality, evidence-based therapies and assessments for children, young people, and adults. As a not-for-profit, values-driven organisation, we partner with the NHS, schools, local authorities, and private clients to provide care that changes lives.

We are now seeking a proactive and experienced Administrator Team Lead to join our operational team. This is a fantastic opportunity for someone who thrives on organisation, collaboration, and driving continuous improvement. You'll play a key role in ensuring Oakdale runs smoothly, efficiently, and in line with our mission to help people thrive.

The Role – What You'll Do

● Provide general administrative support to division managers, including the Director and Operational Lead

● Lead, supervise and support a team of administrative staff to ensure high performance and service delivery in line with their job descriptions.

● Allocate and monitor workloads, ensuring that deadlines and service standards are met.

● Hold oversight of audit processes as directed by the Operational Lead.

● Coordinate reception cover rota in collaboration with colleagues.

● Support Oakdale's induction, appraisal and disciplinary processes for junior administrative staff.

● Provide line management, training, coaching and mentorship to administrative support assistants.

● Coordinate and oversee office systems, procedures and policies to ensure efficiency and compliance.

● Ensure accurate and timely documentation, data entry and records management.

● Assist with recruitment, onboarding and induction of new administrative staff.

● Liaise with the Operational Lead and Director of Psychological Therapies to ensure administrative needs are met.

● Identify opportunities for process improvement and contribute to the development and implementation of new administrative procedures.

● Resolve escalated issues and act as the first point of contact for complex administrative queries.

● Maintain confidentiality of sensitive information and ensure compliance with relevant regulations and standards.

● Ensure adherence to Oakdale's organisational policies and procedures.

About You

● Professional, approachable and friendly.

● Strong leadership and team coordination skills.

● Excellent organisational skills with the ability to allocate and manage workloads.

● Strong communication skills, both written and verbal, with the ability to liaise effectively with colleagues and stakeholders.

● Experience of supervising or line managing administrative staff.

● Excellent IT skills and computer literacy, with experience using database applications and familiarity with Google Workspace.

● Responsible, trustworthy and reliable.

● Keen attention to detail with strong record-keeping abilities.

● Good problem-solving and decision-making skills.

● Knowledge and understanding of psychotherapy and psychological services would be advantageous.

● A collaborative style and team-oriented approach to support the delivery of high-quality clinical services.

Why Join Oakdale?

At Oakdale, your well-being and growth matter as much as the clients you support. We offer a package designed for balance, flexibility, and long-term career satisfaction, including:

• The opportunity to step fully into a people management role in a supportive, growing organisation
• A positive and inclusive work environment
• 21 days annual leave + bank holidays (rising with service)
• Enhanced occupational sick pay
• Enhanced pension contribution
• Cycle to work and tech schemes
• Technology benefit scheme – laptops, mobiles, appliances & more
• Fully funded flu vaccinations
• Employee discounts and wellbeing support
• Agile and flexible working from day one
• Ongoing CPD and professional development

READY TO APPLY?