Customer Service Advisor

The Energy Revolution
Valda Energy is a dynamic and rapidly growing energy supplier based in Bicester, committed to
driving business success through smart, reliable energy solutions
. Established in 2019 by industry experts, we bring together a diverse combination of talent to foster continuous sustainable growth. We challenge the existing marketplace with our leading, tech-driven, and customer-focused approach. Our passion for innovation and dedication to exceptional service sets us apart.

At Valda Energy, we live by our core values:
communicate, collaborate, own it, embrace change, and put the customer first
. We believe that our people are our greatest asset, and we are dedicated to fostering a supportive and evolving culture. From introducing new benefits to offering structured training opportunities and hosting frequent social events, we ensure our employees thrive.

How you will Energise Our Team

The Change of Tenancy Coordinator plays a key role in reviewing and validating tenancy change requests received through multiple channels. Operating within a dynamic and fast-paced department, the ideal candidate will demonstrate strong multitasking abilities and a keen eye for detail, ensuring tasks are completed with precision and efficiency.

The day-to-day responsibilities will involve but not be limited to the following:

• Manage change of tenancy (COT) requests via telephone, email, and live chat, ensuring all information is recorded accurately and efficiently
• Verify, investigate, and resolve change of tenancy cases in line with company procedures and regulatory requirements
• Act as the first point of contact for customers moving into or out of their premises, delivering a professional and positive experience
• Process and update all change of tenancy requests promptly and with a high level of accuracy
• Communicate effectively with customers, suppliers, and internal teams both verbally and in writing to ensure smooth transitions
• Investigate and resolve discrepancies within change of tenancy details, ensuring issues are handled swiftly and appropriately
• Identify and recommend opportunities for process and system improvements to enhance efficiency and customer satisfaction

The Spark we're Looking For

• Minimum of 1 years' experience in a customer service or administrative role
• Strong verbal and written communication skills, with the ability to convey information clearly and professionally
• Analytical mindset with the ability to diagnose issues, identify solutions, and deliver effective resolutions
• Confident and professional when making outbound calls to gather change of tenancy information
• High attention to detail and accuracy across all aspects of work
• Strong interpersonal skills, with the ability to build credibility and develop positive working relationships
• Highly organised, with the ability to manage multiple priorities and perform effectively under pressure
• Capable of multitasking and adapting within a fast-paced, dynamic environment

Perks that Power Your Journey

• Annual Salary up to £24k
• Company annual bonus scheme
• 25 days of annual leave plus bank holidays, a length of service award increasing up to 30 days, plus an extra day off during your birthday month
• Private Medical Insurance with Vitality Health
• Access to The Grid, our employee engagement and rewards platform, giving you exclusive discounts at hundreds of retailers, wellbeing resources, recognition tools, and more
• Life Insurance policy, providing coverage at four times your salary
• Employee Assistance Programme offering confidential support and guidance
• Enjoy an array of complimentary snacks, drinks, and lunch options in our office
• Salary sacrifice pension scheme where we will match contributions up to 5%
• In-house learning and development team devoted to nurturing your talent, unlocking potential and propelling you towards being your best
• Refer a friend scheme (up to £500), monthly team events, annual company events & recognition awards

If you like the sound of this role, we encourage you to apply even if you aren't confident that you meet all of the requirements – you may be just who we're looking for. We are extremely proud to be an equal opportunity employer and actively encourage applications from all backgrounds. To make your recruitment experience with us accessible to you, we encourage you to let us know if you have any individual requirements. We are here to support you, so please reach out to our team on