Guest Services Assistant

Location: Retallack Resort & Spa, Winnards Perch, St Columb, Cornwall, TR9 6DE

Hours of work: Seasonal contract- Up to full-time hours available- Includes weekends

Salary: £12.21 per hour- Paid Weekly

Who we are?

We are a dynamic and growing company, shaking up the Great British holiday. Retallack Resort and Spa is a luxury spa resort and a lively water sports hub, wrapped up in a stunning countryside location close to the North Cornish coast.

Find out more about our holiday experience on our website:  

What we need in a nutshell:

We want you to make our guests feel personally welcomed, cared for, and inspired to have their best holiday ever, from the moment they check in to the moment they leave.  Previous customer service or reception experience is required for this role.

What you'll be doing:

Working as part of our slightly bonkers team of holiday heroes, you will be helping the Guest Services Manager to run the Guest Services department.

This will see you spending lots of your time with guests; meeting and greeting, checking them in, making holiday bookings, and resolving their complaints so that they walk away with a smile, and who knows what else you may find yourself doing. If you're happy to help even when it's 'not your job,' you're our sort of person.

One more thing…holidays happen at holiday times, so you will need to work your magic on evenings, weekends and bank holidays too.

Skills, experience and qualities you'll need:

• Customer service skills and experience are a must Preferably in the hospitality sector.

Match that with a confident, outgoing personality, incredible organisation skills and a high degree of resilience under pressure, and you're most of the way there. You will also be comfortable multi-tasking, working as part of a team and solving problems using your own initiative.

A key part of your job will be to ensure changeover days are seamless. As well as qualities we've already mentioned, you will have great communication skills, as you will be dealing with different departments and will need to resolve issues, get results and pass on correct information.

It's about your values too. We have a can-do, fun loving, people centred ethos here at Away Resorts, which is captured by our holiday heroes' mantra of Attentive Amazing Lovers – if that's fired up your curiosity, have a read about it here and decide if it describes you.

Nice to have but not essential:

It would be great if you tick some of these boxes too (but we won't hold it against you if you don't).

• Experience of using booking systems, especially Parcvu
• Holiday park experience

What we can offer you 

This is a flexible role that we can help you fit into your life and it can also lead to other roles and career progression if you want it to. We look after you with a great range of benefits, including: 

• Competitive Pension
• Discounts on Away Resorts Holidays for you and your friends & family
• On Park Discounts
• Awards and Recognition 
• Perkbox membership
• Employee Assistance program
• Team Events

Our promise to you 

Holiday Heroes come with all sorts of different super-powers, and we welcome them all After all, wouldn't it be boring if we were all the same? We embrace diversity, inclusion and equal opportunities. We love that everyone comes from different backgrounds, allowing us to grow and inspire each other. We'll never accept any form of discrimination and we'll forever strive not just for our product to be unique but our people too. In short, we want to bring your whole self to work 

Want to join our team? Here's how to apply 

Just click on the Apply Now button and follow the instructions. To find out more about what it's like to work for Away Resorts, check us out at   

Good Luck