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2 weeks ago

Cambridge, Cambridgeshire, United Kingdom Medical Research Council Full time £35,000 - £50,000 per year

Overall purpose: 

As Domestic Services Supervisor, you will provide day-to-day supervision, direction, guidance and support for the large team (20+ staff) of Domestic Services Assistants, including Hazardous Waste Technicians, within the MRC Laboratory of Molecular Biology (LMB) to ensure they carry out their roles effectively and provide an excellent cleaning and waste disposal service.

Main duties/ Key responsibilities:


•    Assist the Domestic Services Manager in ensuring a high quality of service output from the team. 

•    Carry out quality-control monitoring of all areas on a rolling basis, providing feedback, suggesting improvements and re-training staff where necessary.

•    Plan rotas and allocate work so that all cleaning requirements are covered, especially when unexpected absences occur. 

•    Work hands-on when required, e.g. during holiday, sickness or unexpected absence or during periods of increased cleaning requirements.

•    Ensure adequate stocks of cleaning consumables are maintained in the central store and within localised cleaning cupboards, placing and tracking orders as required.

•    Assist in the resolution of enquiries and problems from building users, as and when they occur.

•    Plan, organise and carry-out training for new staff members and existing employees. This includes providing a full induction as well as giving practical demonstrations of methods, standards required and use of cleaning equipment.

•    Ensure staff adherence to policy, procedures and safe working practices. 

•    Assist the Domestic Services Manager with staff communication, welfare and support, mentoring and development, escalating any concerns or issues to the Domestic Services Manager in a timely manner.

•    Organise and supervise the rolling programme of floor scrubbing, buffing and cleaning of carpets.

•    Supervise any rolling programme of deep cleans organised by the Domestic Services Manager.

•    Supervise the weekly in-house laundering of lab coats.

•    Deputise for the Domestic Services Manager in their absence.

Working relationships: 


•    You will report to the Domestic Services Manager, communicating with them daily to ensure efficient and effective collaboration.

•    You will work closely with the other Domestic Services Supervisor to ensure all work is covered appropriately. 

•    You will supervise the Domestic Service Assistants and Hazardous Waste Team.

•    You will be required to interact with scientific and support staff at all levels.

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