Information Technology Support Engineer

5 days ago

Bodmin, Cornwall, United Kingdom ISR Recruitment Full time £32,500 - £50,000 per year
  • 2nd Line Support Engineer
  • Bodmin, Cornwall (+ Hybrid Working 2 days from home)
  • c£32,500 per year
  • Plus excellent company benefits (including 25 days holiday + BHs, Pension, Life Insurance, etc.)

Skills and Experience:

  • 2+ years' experience in a similar helpdesk or IT environment within a 2nd Line role essential
  • Experience working for an MSP is essential
  • Strong Windows Server Experience (Active Directory, DHCP, DNS, GPO's, Print Management, AD Sync)
  • VMWare/Hyper-V knowledge
  • Working within an ITIL environment, preferably holding a current qualification
  • Technical qualifications such as CompTIA+, Network+ would be advantageous
  • Experience of Agile methodologies would an advantage
  • Excellent Office 365 knowledge (Email concepts, SharePoint, OneDrive, Azure AD)
  • Basic Network understanding (LAN, WAN, VLAN, WIFI, IPSEC, VPN, etc.)
  • Experience with onsite/offsite backup products and storage (including cloud storage)
  • Ability to work under pressure and manage multiple projects
  • Excellent customer service skills
  • A full driving licence (access to a vehicle is not required, but beneficial)

The Opportunity:

My client working are a managed service provider currently looking for a 2nd Line IT Support Engineer to join their team. You will become part of a well-established Service Desk team and you will be expected to help them resolve the 2000+ service requests that they receive each month.

Being a highly motivated individual who enjoys working in a challenging and rewarding environment, you will be a problem solver, a quick learner, have a passion for technology and be confident communicating with a wide range of people from juniors to senior executives.

You will also have the opportunity to gain exposure to a range of project-based work within infrastructure and software solutions for new and existing clients.

Applications:

Please call and speak to John Noonan here at ISR on to learn more about our exciting client based in Devon and their ongoing growth plans??

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