Systems Support Coordinator

Sustainable Distribution Centre (SDC), Northampton, NN7 2FR (with hybrid working – three days working remotely)

The Company

Yusen Logistics is working to become the world's preferred supply chain logistics company. Our complete offer is designed to forge better connections between businesses, customers and communities – through innovative supply chain management, freight forwarding, warehousing and distribution services. As a company, we're dedicated to a culture of continuous improvement, ensuring everyone who works with us is committed, connected and creative in making us the world's preferred choice.

We are looking for a dedicated Systems Support Coordinator to join our committed team at our Northampton site. The successful candidate will provide essential systems support and data analysis across multiple systems for our Healthcare Business Unit. In addition, you will ensure data accuracy and smooth functionality for all stakeholders. You will maintain up-to-date system data, including pricing rules and condition settings, and manage the setup of new users across platforms. You will also deliver clear, high-quality training to external users and provide ongoing system support.

If you are an analytical thinker, with the added ability to think outside of the box and are ready to make a difference behind the scenes of our global organisation, then this could be the right move for you

The shift pattern for this role is Monday – Friday, 8:00 – 17:00 (subject to business requirements).

The Benefits

• Salary of £28,000 - £30,000 per annum (depending on experience)
• Pension scheme
• 25 days' holiday (in addition to the bank holidays) and an option of 5 days Volunteering Leave annually
• Employee Referral Scheme
• Cycle to Work scheme
• Critical Illness Cover
• Health cash plan
• Free online Fitness Platform i.e., Pilates & Yoga, Mindfulness/Meditation, 24/7 support, advice, diet and Nutrition
• On-Site Mental Health First Aiders
• Employee benefits i.e., Free eye test, up to 25% off gym membership, high street vouchers
• Free access to 24/7 online GP, mental health support service, Life Events Counselling, Care Concierge Service
• Tailored development and career opportunities
• KareHero

The role:

• Ensure accurate systems updates
• Identify root causes of process issues and implement solutions to prevent future failures
• Maintain the service request log with accurate, timely updates
• Ensure all support queries are followed through to closure
• Liaise with stakeholders to co-ordinate system access and improvements
• Provide 1st line support for operational users
• Maintain and audit master data across multiple systems, including pricing rules, conditions, and related data
• Perform self-audit checks to ensure compliance & accuracy
• Coordinate new user setup across operational systems for both internal and external stakeholders
• Deliver training and provide ongoing support to external users
• Assist in system testing for new versions of functionality alongside the Systems Analyst and Operational Superusers
• Produce data analytics and statistical reports using Excel and other tools as required

About You
To be considered as a Systems Support Co-ordinator, you will need:

• Experience and knowledge of TMS (Carlos & Yunas highly advantageous)
• Experience of Telematics systems (desirable)
• Strong analytical mind-set and problem-solving skills
• The ability to develop effective working relationships with colleagues, suppliers, and customers
• Willingness to grow and develop in the role
• Strong organisational skills, self-management & excellent attention to detail (essential)
• Strong Microsoft Excel skills essential (pivot tables, formulas)
• Intermediate to advanced competency on Excel
• Open-minded and receptive to new ideas

In Yusen Logistics, we understand the value of utilising AI and other technologies to support your application process, but we encourage you to use them to enhance your application and not replace your own effort and authenticity. Therefore, you should not rely on AI-generated responses during the interview process.

Please note, applicants must have the legal right to work in the UK, as we are unable to offer visa sponsorship for this position.

We thank all applicants for their interest, however, only those under consideration will be contacted.

Other organisations may call this role Systems Administrator, Logistics Systems Support Co-ordinator, Systems Support Technician, Transport Management Systems Technician, Application Support Administrator, Systems and Data Co-ordinator, Transport Systems Administrator, or Logistics Support Officer.

Yusen Logistics is an equal opportunities employer who encourages applications from all suitably qualified and eligible applicants regardless of their personal circumstances. We make our recruiting decisions solely based on the skillset and experience. Diversity allows us to create an inclusive environment where our employees can strive and grow their potential.

So, if you'd like to join us as a Systems Support Co-ordinator, please apply via the button shown.