Customer Service Associate

At TE, you will unleash your potential working with people from diverse backgrounds and industries to create a safer, sustainable and more connected world.
Job Overview
Joining TE Connectivity's Customer Service Teams offers a unique opportunity to be at the forefront of customer interaction and support.

Your Main Tasks

• To interface on a day-to-day basis with inbound customer requests, redirecting as required these are by email or phone.
• Process request for quotations and proactively provide communication to customers
• Quote / order processing within the company ERP systems
• Carry out contract reviews on quotes & orders
• Progress / expedite orders as requested
• Process customer returns and cancelations
• Investigate credit and debit requests and queries to issue credit/debit as necessary
• Participate in team meetings to discuss OTD, backlog and other general support issues
• Assist with data collection and entry for reporting purposes
• Working with external services to give a full customer service experience (Legal/Compliance etc)
• Follow TE policy and procedure and identify improvements
• Support external sales team with queries
• Ensure documentation meet the legal requirements
• Proactive customer communication
• Basic knowledge or all product and where it's made to support the customer with the best experience
• Complete regular training in Safety, Product, Process, etc
• Any other duties required by the business

Your Ideal Background

• Educated GCSE grade C and above including Maths and English
• 5-7 years of experience in a comparable industrial Customer Service / Sales environment
• Excellent interpersonal skills
• An excellent telephone manner
• Good understanding of Word, Excel and Outlook
• Be flexible and able to work under pressure to tight deadlines
• Ability to communicate with customers and people at all levels of the organisation
• Able to work from own initiative but also instrumentally as part of a team
• Have an organized / methodical way of working with a keen eye for attention to detail
• Demonstrate experience of handling customers and working in a highly customer orientated environment
• Working knowledge of ERP systems
• Exposure to Defence and Oil & Gas industry desirable but not essential

Competencies
Values: Integrity, Accountability, Inclusion, Innovation, Teamwork

About Te Connectivity
TE Connectivity is a global industrial technology leader creating a safer, sustainable, productive, and connected future. Our broad range of connectivity and sensor solutions enable the distribution of power, signal and data to advance next-generation transportation, renewable energy, automated factories, data centers, medical technology and more. With more than 85,000 employees, including 8,000 engineers, working alongside customers in approximately 140 countries. TE ensures that EVERY CONNECTION COUNTS. Learn more at and on LinkedIn, Facebook, WeChat, Instagram and X (formerly Twitter).

What Te Connectivity Offers
We are pleased to offer you an exciting total package that can also be flexibly adapted to changing life situations - the well-being of our employees is our top priority

• Unlimited contract opportunity
• Pleasant working environment fostering teamwork
• Open and dynamic company culture
• Extensive training initiatives and growth opportunities
• Competitive salary package
• Comprehensive benefits including Group insurance, Hospitalization insurance, Meal vouchers etc.
• Convenient location at E40 and E403 motorway intersection
• Join a certified "TOP EMPLOYER" in a modern "FACTORY OF THE FUTURE"

IMPORTANT NOTICE REGARDING RECRUITMENT FRAUD
TE Connectivity has become aware of fraudulent recruitment activities being conducted by individuals or organizations falsely claiming to represent TE Connectivity. Please be advised that TE Connectivity
never requests payment or fees
from job applicants at any stage of the recruitment process. All legitimate job openings are posted exclusively on our official careers website at , and all email communications from our recruitment team will come
only from actual email addresses ending in
. If you receive any suspicious communications, we strongly advise you not to engage or provide any personal information, and to report the incident to your local authorities.

Across our global sites and business units, we put together packages of benefits that are either supported by TE itself or provided by external service providers. In principle, the benefits offered can vary from site to site.