Customer Service Advisor

1 week ago

Norwich, Norfolk, United Kingdom Flagship Housing Full time £20,000 - £25,000 per year

Are you passionate about delivering outstanding customer service? Do you thrive in a dynamic and supportive environment? If so, we want you to join our team at Gasway

Working hours are nights from 8pm-8am with a 1 hr unpaid lunch in a 4 on, 4 off pattern hrs per week)

Key Responsibilities:

  • Provide excellent service to customers calling our Contact Centre, resolving queries at the first point of contact.
  • Answer calls politely, quickly, and efficiently, adhering to call answering targets and GDPR procedures.
  • Accurately log details of all calls for new and existing jobs, ensuring appropriate action is taken or escalated.

What We're Looking For:

  • Previous experience with working night shifts is essential
  • Proven experience in a phone-based customer service role.
  • Proficiency in Microsoft Office packages, particularly Excel, Word, and Outlook.
  • NVQ in Customer Service and educated to GCSE level (desirable).
  • Excellent verbal and written communication skills.
  • Outstanding customer service skills, including empathy, understanding, and problem-solving.
  • Ability to think laterally and work independently when required.

Please see the Job Description for full details of your day-to-day duties and responsibilities.

We offer a full benefits package, please click here to see benefit details

If you are successfully shortlisted, you will be contacted within 7 days of the application close date via email.

Please make sure to check your email and spam folders regularly for correspondence.

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