Operations Support Analyst

We are currently seeking an Industry Operations Analyst you would be working closely within the Industry Operations Department, this position will provide support to the Head of Industry Data, to deliver team objectives by providing a comprehensive MI reporting & analytics suite, with related data & insights on industry performance. You'll be responsible for identifying any spikes/dips or trends in work volumes and performance and investigate these fully, providing expert advice on how to improve/mitigate future issues.

Reporting will be shared with several business areas to ensure we're working cohesively and supporting on process documentation and improvements as required. The role will also involve working with our third parties to improve our industry performance and management of exceptions. Day to day, you'll look after our suite of Power BI reports, ensuring they remain up to date, making changes or improvements when needed, and supporting colleagues by responding to ad-hoc data requests. You'll use the data available in our warehouse to provide clear answers and actionable insights, helping teams across the business make informed decisions.

The department itself is a fast-paced & ever-changing environment, dealing with the integrity of the data held both internally and across the industry bodies.

This role will be based 3 days a week at our head office in Stroud,
Gloucestershire.
Core Responsibilities:

• Identification of trends within our reporting and investigating and spikes/dips in volumes or performance quickly and effectively.
• Support the operational processes across the business from an analytical and process development perspective.
• Work with our third parties to deliver joint objectives, aligned to the managed service. Utilise third party data to prioritise performance impacting work effectively and agree joint deliverables.
• Development of balanced scorecard / fit to bill report, incorporating processes to enable customers to be billed in line with target billing date & production of a normal bill.
• Working with industry groups, supplier forums, change panels etc ensuring changes are managed, issues are identified for improvement and compliant with upcoming MODs.
• Impact assessments to manage change, quality & industry governance and compliance
• Provide support for Industry & systems changes, including implementation and testing.
• Support for wider initiatives, Industry Operations, and wider business – Project, Analytical and SME support e.g., AMVLP, SET/SEG, EHHS, MHHS (Market Wide Half Hourly Settlement).
• Working with external shareholders on performance improvements, outputs from analysis and work to agree actions and developments opportunities.
• Manage general change requests through change log and coordinate project requests to prioritise implementation of bug fixes and error corrections. Both internally and with external shareholders
• Respond to industry outage/issues and ensure all relevant parties are advised and mitigation implemented.
• Support AFMS performance and improvements internally, working collaboratively with ESG
• Participate in change release road map, with Technology teams, as end to end process owner with Head of Industry Data, ensuring Industry data impacts are identified and considered prior to release.
• Manage under performance of 3rd Parties through effective reporting with Head of Industry Data and 3rd Party Contract Manager
• Support with training and process improvements for Industry Operational staff and be able to facilitate in their development through data & Insight passed to the Industry Operations Team Leaders.

About You
As an Industry Operations Analyst you'll have a keen eye for details and be forward thinking and resourceful in your approach. This role and the energy industry can be incredibly challenging and fast paced so we're looking for candidates who have a proven experience and skillset to hit the ground running. Every day we will come across problems we've not seen before and will have to look for creative and practical solutions. This role helps to build knowledge and encourages development. To succeed in the role, you'll be extremely organised and commercially aware, with the ability to foresee future challenges and able to mitigate against them.
Essential skills:

• Utility Industry knowledge and experience preferred
• High level MS excel, PowerBI, Power Query and Data Brick knowledge
• Previous experience in analysing data and use of analytical tools/software
• Proven record of accomplishment in meeting own KPIs within adherence to Project timelines
• Outstanding attention to detail essential
• Engaging and motivating attitude and style
• Is receptive to feedback and acts accordingly
• Exceptional team player who builds open and supportive relationships
• Excellent planning, time keeping and organisational skills
• Strong Verbal and written communication skills with an ability to engage with internal and external customers and organizations
• Good analytical skills
• High level of numeracy, accuracy, and problem-solving ability
• High level of computer literacy with experience of Microsoft Office Suite and other data products
• Report writing and monitoring ability
• Stakeholder management & engagement

About Us
What's in it for you...

• Healthcare plan, life assurance and generous pension contribution
• Volunteering Day
• Hybrid Working
• Various company discounts (including shops, gyms, days out and events)
• Holiday of 25 days (plus bank holidays) & ability to buy/sell days
• Cycle to work scheme, car pooling and onsite parking available

As a valued member of the team, you will be supporting the Group Environmental Policy and its associated sustainability objectives and targets.

Flexibility statement
The fast moving nature of the company's business means that from time to time you may be asked to perform duties or tasks outside of your original job description on an ad hoc basis. This allows the company to use its people in the best possible way at all times and helps the employees to make their contribution in a changing environment.

Ecotricity is Britain's greenest energy company. When we started back in 1995, we were the first company in the world to provide a new kind of electricity - the green kind.

Our mission was, and remains, to change the way energy is made and used in Britain - by replacing fossil fuels with clean, renewable energy.

We don't just supply green energy, we use the money from our customers' bills to make it ourselves too - we build windmills, sun parks and green gasmills in Britain. We call this turning 'bills into mills'. Some of our biggest achievements to date include building Britain's first megawatt windmill and the country's first grid-scale sun park, as well as building our first green gasmill, generating 100% green gas from a source that we will never run out of grass.

We don't just focus on energy though- we built the Electric Highway, Britain's leading network of electric vehicle charging points; we helped Forest Green Rovers become the greenest football club in the world; and we launched Britain's greenest mobile phone service, Ecotalk, where they use the money from their customers' bills to protect and regenerate Britain's lost rainforests.

Ecotricity is an equal opportunities employer and is committed to providing equality for all.