Installation and Service Engineer

Support the service centre by performing printer and device repairs when required Install on site at customer locations various solutions from RFID to Self-Checkouts along with other industrial and retail solutions.

The Barcode Warehouse, is the UK's leading specialist provider of barcode technology, RFID, labelling and enterprise mobility solutions in the UK. The business is currently embarking on the company's biggest and most significant transformation. Already an incredibly successful company, The Barcode Warehouse is now raising the bar and firmly establishing itself as the leading technology and software solutions provider across many sectors through significant investment in systems, infrastructure, people and a brand new purpose-built Innovation and Customer Experience centre.

With a clear vision, significant investment and plans to grow product categories, services, solutions and expand firmly into new markets – there has never been a better time to join the team at The Barcode Warehouse.

If you are highly self-motivated, talented and up for the challenge of growing an already well-established business you'll be a welcome addition to the team

The Role

As an Installation and Service Engineer, you will be required primarily to repair mobile devices and printers, supporting our service centre operations from both the field and the workshop. When needed for installations, you will help deliver and support a range of advanced technology solutions for our customers, including RFID systems, Self Checkouts (SCOs), Machine Vision, and Fixed Industrial Scanning. Your role will include installing and maintaining these systems at customer sites, making sure all work is completed safely, on time, and to a high standard. In collaboration with the solutions team, you will be shown various customer focused solutions which will create an understanding of our various solutions to strengthen your overall knowledge.

Key Responsibilities

· Support the service centre by performing printer and device repairs when required

· Install on site at customer locations various solutions from RFID to Self-Checkouts along with other industrial and retail solutions.

· Perform pre-installation checks, understand site readiness assessments, and ensure compliance with health and safety standards, as scoped by the Solutions team.

· Work collaboratively with the Technical Solutions team during training and project delivery to understand system functionality and deployment best practices.

· Deliver outstanding customer service and represent the company professionally at all times.

· Adhere to company policies, risk assessments, and safe working procedures during all site activities.

Skills & Experience Required

Essential:

• Experience in technology or equipment installation (e.g., IT systems, electrical, or electronic equipment including printers).
• Proven ability to use a WMS & ERP system.
• Be able to deliver against KPI.
• Proven ability to be able to repair various printers and devices.
• Strong technical aptitude and problem-solving skills.
• Ability to work independently and as part of a wider technical team.
• Excellent communication and interpersonal skills.
• Full UK driving licence and willingness to travel across the UK (and occasionally abroad if required).
• Be available to work weekends and also stay overnight when deployed to the installation team (agreed notice given).

Desirable:

• Experience with RFID, Self Checkout, Machine Vision, or Fixed Industrial Scanning solutions.
• Knowledge of safe working practices including working at height and using access equipment.

Training and Development

Comprehensive induction including hands-on training with the Technical Solutions team. Training in RFID, Fixed Scanning, and Machine Vision fundamentals. On site training in all areas of the service centre repair operations.

Company Benefits

• Paid day off for your birthday
• Buy additional holidays scheme
• Additional holidays for length of service
• Employee Assistance Programme
• Company Sick Pay
• Paid day off to Volunteer
• Staff Events
• Employee Wellbeing Budget
• Onsite Gym
• Onsite Coffee Shop

We are an equal opportunities employer and disability confident committed.

Job Types: Full-time, Permanent

Pay: From £28,000.00 per year

Ability to commute/relocate:

• Nottinghamshire NG24 2EG: reliably commute or plan to relocate before starting work (required)

Work authorisation:

• United Kingdom (required)

Work Location: Hybrid remote in Nottinghamshire NG24 2EG