Warehouse Team Leader

To proactively work within our warehouse to ensure that all import, export, pallet network, groupage and storage goods are received, stored and despatched in an accurate and efficient way whilst managing warehouse operatives and making sure they are meeting business expectations.

Main responsibilities

• Maintain a safe working environment by ensuring you comply with statutory law, company policy & health & safety guidelines
• Ensure the team are working safely to ultimately achieve customer requirements
• Oversee and ensure completion of general daily duties
• Ensure deliveries are unloaded within given time scales and checked against purchase orders, reporting any errors to the parties concerned
• Organise and process customer orders, including to customer specific requirements and ensure timely despatch of stock
• Check orders after picking for accuracy advising warehouse staff of any errors in order to minimise future discrepancies
• Loading and unloading of imports and exports
• Manage warehouse operatives and make sure they are meeting business expectations
• Validate cleaning records
• Maintain good personal hygiene
• Report product safety incidents
• Watch for evidence of pests on site
• Ensure accuracy when loading vehicles, maintaining safe load standards
• Ensure specific customer order requirements are met and checked prior to despatch
• Load and unload vehicles in a safe manner using manual handling or fork lift equipment
• Assist with picking, packing, goods in and goods out processing when required
• Assisting with stock investigations and customer stock takes
• Ensure warehouse projects are completed and meet the required standards
• Ensure the customer receives a first class service in all operational duties carried out
• Demonstrate a keen eye whilst working under pressure.
• Liaising with internal departments to ensure customer requirements are met
• Unlocking or locking the premises dependent on shift
• Overall objectives will be further developed in line with the company's strategic objectives.

Experience Skills:

• Counter balance (Essential) and VNA (Desirable) licences
• High levels of attention to detail and accuracy.
• Experience of working with warehouse management systems, ideally Access Delta.

Aptitudes and abilities:

• A 'can do' approach to problem-solving.
• Excellent communication skills & the ability to deal with people at all levels.
• Willing to ask for help when unsure of the current task
• Excellent interpersonal skills
• Flexible & adaptable in time-pressurised environments.
• Ability to learn new skills/ approaches to continuously improve adherence and compliance.
• Confidence to deal with varying situations ensuring the most effective outcome.
• A self-starter able to work using own initiative.
• Organised and able to organise others
• The ability to think logically and follow things through to completion.
• Ability to work flexibly.
• A commitment to self-development and self-improvement.

Corporate, Social and Cultural Values:

Always ensure that there is a positive projection of our company values:

· Integrity - We hold ourselves accountable and aspire to deliver a high-quality service consistently.

· Trust - We will inspire trust by matching our behaviour to our words and taking responsibility for our actions.

· Partnership - We will strive to understand, grow and create a positive partnership with our customers, suppliers and employees.

· Efficiency - We're efficient with both time and resources to help ensure we're doing our best for our customers.

· Passion - We are passionate about delivering the best solutions and service for all and build positive relationships through outstanding service with each interaction whether internal or external.

· Honesty – We are honest in our communications and promote openness which empowers us and develops consistency.

Demonstrates knowledge of:

• Warehouse and logistics operations
• Running a small team effectively to ensure daily tasks are completed

Key Performance Indicators:

• Stock accuracy
• Customer satisfaction
• Achieving deadlines for the effective running of the operations

Experience of:

• Ideally 2 years' experience of working in an agile warehouse environment with multiple customer requirements.
• Managing a small team
• Pallet network and groupage warehouse operations
• Import and Export warehouse operations

Profile:

Conscientious, team player, energetic, enthusiastic, well presented, Customer focused, hands-on approach, professional, flexible, reliable, trustworthy, honest, excellent communicator.

Lives locally to Coleshill.

Working hours and Package:

Full-time permanent role on shift basis working 06:00 – 14:30 / 11:30 – 20:00hrs with 30-minute lunch break working Monday to Friday. An element of flexibility is required due to the nature of the role.

£14 per hour, plus overtime.

22 days holiday plus bank holidays.

Use of onsite gym, secure parking, Company pension.* Life insurance, Company employee assistance programme including cover for family, shopping discounts, legal and wellbeing support.* Company uniform* Modern facility and FLTs. Accredited ITSARR licences.

*after probation period.

Job Types: Full-time, Permanent

Pay: £14.00 per hour

Benefits:

• Company events
• Company pension
• Employee discount
• Free parking
• Gym membership
• Health & wellbeing programme
• Life insurance
• On-site gym
• On-site parking
• Store discount
• Transport links

Ability to commute/relocate:

• Birmingham B46: reliably commute or plan to relocate before starting work (required)

Experience:

• team leader: 1 year (preferred)
• Warehouse : 2 years (required)

Licence/Certification:

• Counterbalance license (required)

Work Location: In person