Hotel Reception Supervisor

Grade: UE03 - £23,742 to £25,804 per annum plus 15% Premium Band

Department: Accommodation, Catering and Events

Location: The Scholar, The Scott and KM Hotels

Full time, 35 hours per week, 5 over 7 days including weekends

Open-ended (permanent)

Vacancies: 1

We are looking for an experienced, enthusiastic and passionate Reception Supervisor to join our highly successful hotel team.

The Opportunity:

Do you love working with people and going above and beyond for guests? Do you strive for excellence in a challenging role where you can make a difference? Would you like to join a world-renown organisation with room for career development and progression?

We have a fantastic opportunity for an enthusiastic Reception Supervisor working in one of our hotels, part of the University of Edinburgh Hospitality & Events collection, who display a positive can-do attitude and enjoy supervising and assisting a diverse team. The successful candidate will be based at one of our receptions located at The Scholar; The Scott or KM Hotel & Apartments, however, flexibility is required to support our other receptions.

This post is an excellent opportunity for both personal and professional development, take on additional responsibilities as a leader and support us to enhance our reputation under our University of Edinburgh hospitality and events collection brand which is expected to grow over the next years.

In this role you will:

• Be an ambassador for our hotel collection and rebranded products.
• Continuously look to improve our standards and deliver world-class hospitality.
• Become an integral part of our existing reception team with a desire to succeed in delivering our values.
• Use your upselling skills to maximise sales opportunities.

To succeed in this busy role, you will need strong multi-tasking skills, excellent commercial awareness, and a real eye for detail. You will have experience in a busy front-facing customer service environment as a supervisor; a hospitality background and deal with a multitude of customers, including students in a professional manner. Flexibility to work across weekends is also required.

Your skills and attributes for success:

• Excellent customer service.
• People management skills.
• Time management skills.
• Impeccable standards and an eye for detail.
• Excellent verbal and written communication.
• Willingness to learn and improve.

Click to view a copy of the full job description (opens new browser tab)

Application Information

Please ensure you include the following documents in your application:

• CV

• Cover letter

As a valued member of our team, you can expect:

• A competitive salary UE03 - £ 23,742 to £25,804 per annum plus 15% Premium Band for flexible working.
• An exciting, positive, creative, challenging and rewarding place to work.
• To be part of a diverse and vibrant international community.
• Comprehensive Staff Benefits, such as a generous holiday entitlement, competitive pension schemes, staff discounts, and family-friendly initiatives. Check out the full list on our staff benefits page (opens in a new tab) and use our reward calculator to discover the total value of your pay and benefits.

Championing equality, diversity and inclusion

The University of Edinburgh holds a Silver Athena SWAN award in recognition of our commitment to advance gender equality in higher education. We are members of the Race Equality Charter and we are also Stonewall Scotland Diversity Champions, actively promoting LGBT equality.

Prior to any employment commencing with the University, you will be required to evidence your right to work in the UK. Further information is available on our right to work webpages (opens new browser tab).

The University is unable to sponsor the employment of international workers in this role. International applicants will therefore be unable to apply for and secure a Skilled Worker visa. They will only be able to take up this role if they can demonstrate an alternative right to work in the UK.

Key dates to note

The closing date for applications is 28 November 2025.

Unless stated otherwise the closing time for applications is 11:59pm GMT. If you are applying outside the UK the closing time on our adverts automatically adjusts to your browsers local time zone.

Interviews will be held within 1 week from closing date.