Membership/Business Development Executive

The Building Engineering Services Association is the UK's leading trade organisation for building engineering services contractors – representing the interests of firms active in the design, installation, commissioning, maintenance, control and management of engineering systems and services in buildings. Want to find out more? Why not check our website?

Success of the BESA membership department is dependent on the retention of existing members through excellent engagement and growth through new memberships.

Aligned to the BESA objective to grow and retain membership and support profitable growth across the BESA Group, this role provides focused analytical and operational support by cleaning, validating, and maintaining all membership, subcontractor, and Member Pledge data.

It upholds accountability and care through accurate data management, shows agility in navigating high data volumes and system changes, and applies customer empathy to support smooth member onboarding, pledge workflows, and audit administration. By seeking efficiencies and enhancing data quality, the role drives continuous improvement and supports commerciality across Membership Operations.

This is a full-time position offered on a 9-month fixed-term contract (35 hours per week). It's a great opportunity to get involved, build experience, and contribute to meaningful work over the coming months.

1. Data Quality and Maintenance

• Clean, validate, and update all member and subcontractor records, taking accountability for accuracy and reliability.
• Correct incomplete, inaccurate, or inconsistent data with care and attention to detail.
• Maintain clean, structured records for contact details, work types, audit data, and banding to support commercial, informed decision-making.
• Apply consistent data standards across all systems, contributing to continuous improvement and enabling agile, efficient operations.

2. Member Pledge Data Support

• Process and validate incoming subcontractor lists from signatories, demonstrating accountability and agility when handling varied data quality.
• Clean and structure work-type, audit, and profile data with care to ensure accuracy and usability.
• Maintain the central Member Pledge supply chain dataset to support commercial insight and operational confidence.
• Flag missing or unclear information and coordinate with Regional Managers/Operations, showing customer empathy and contributing to continuous improvement in data clarity and workflow efficiency.

3. CAS/MRS Administrative Support

• Track BESA Audit evidence submissions, deadlines, and outstanding documentation with accountability and care, ensuring nothing is missed.
• Maintain accurate audit schedules and compliance status to support commercial confidence, agile operations, and ongoing continuous improvement in audit readiness.

4. Membership Onboarding Workflow

• Support onboarding tasks for new members, ensuring accurate records and complete documentation with care and customer empathy.
• Maintain onboarding checklists and ensure operational steps are completed on time, demonstrating accountability and agility.
• Coordinate clean handovers to Business Development, Regional Managers, and Member Services to support continuous improvement in workflow efficiency and a commercially sound member journey.

5. Reporting and Operational Insight

• Produce weekly and monthly reports on Member Pledge progress, subcontractor data status, BESA Audit compliance, and onboarding workload, demonstrating accountability and care in data accuracy.
• Maintain and update operational dashboards to support informed, commercial decision-making and organisational agility.
• Highlight issues, risks, and gaps for escalation, showing continuous improvement and customer empathy by ensuring teams have the clarity needed to support members effectively.

6. Quality Control and Process Discipline

• Conduct regular data audits to ensure accuracy, demonstrating accountability and care in maintaining high standards.
• Update templates, SOPs, and process checklists as required, supporting continuous improvement and more agile ways of working.
• Ensure all actions meet compliance and audit requirements, contributing to a reliable, commercially sound operational environment.

7. Cross-Team Coordination

• Act as the central point of contact within Membership Operations for data queries, demonstrating customer empathy and accountability in providing clear, reliable support.
• Work with Business Development, Regional Managers, Operations, and Member Services to provide accurate information, contributing to agility, collaboration, and commercial awareness across teams.
• Escalate issues to the Membership Operations Manager early to maintain workflow momentum and drive continuous improvement in operational efficiency.

Skills & Experience

• Strong data accuracy and attention to detail, demonstrating care and accountability in all outputs.
• Experience with CRM systems, supporting agility in adapting to evolving tools and processes
• Ability to manage large datasets with a structured approach, contributing to continuous improvement and reliable, commercial decision-making.
• Good written communication, enabling clear, empathetic engagement with colleagues and members.
• Ability to prioritise workload and meet deadlines, showing accountability and agility under pressure.
• Comfortable using checklists, workflows, and structured processes to maintain consistency, support continuous improvement, and ensure a dependable operational environment.

Closing Date: 10th December 2025

Interview Date: 17th, 18th and 19th December 2025

Don't meet every single requirement? At BESA, we are committed to building a diverse and inclusive workplace. If you're enthusiastic about this role but your experience doesn't match every requirement perfectly, we encourage you to apply anyway. You might be exactly the candidate we're looking for