Front Office Manager

2 weeks ago

Solihull, Solihull, United Kingdom Kew Green Hotels Full time £25,000 - £40,000 per year

Job Ref: KGH10901

Branch: Voco St. Johns

Location: Voco St.Johns Solihull, Birmingham

Contract type: Permanent

Hours: Full Time

Hours per week: 40

Posted date: 03/11/2025

Closing date: 23/11/2025

Charades? Mind reader? Magician? Expert Juggler? Oh, you're a Front Office Manager

We know that, somehow, you're able to anticipate what your customer wants before they even know they want it. We also know how tough it is to consistently deliver an outstanding guest experience whilst managing a busy reception, but you make it happen nonetheless, and you somehow never forget those extra touches because it's all about the details. I guess you're the kind of person that embraces change as opposed to being scared of it.

What you'll be doing as a Front Office Manager

  • Constantly want to find innovative ways to put a smile on your customer's face – that's where embracing change comes in An upgrade for one of your regulars who have stayed with you five times in the last month and well, why wouldn't we want to go above and beyond?
  • Ensuring that every guest experiences a safe visit, exceeding all expectations surrounding cleanliness
  • Living and breathing outstanding service, instilling trust in your reception and reservations teams to commit to an outstanding guest experience
  • Driving sales opportunities and maximising revenue and occupancy levels
  • You will lead and develop your outstanding team with a focus on ensuring their efforts all focus on delivering an enhanced experience
  • Keeping up to date with competitor hotels and the local market and seeking new business.

What'll make you a great fit for this Front Office Manager role right

  • It doesn't matter where you've gained your supervisory experience, as long as you have proven leadership experience and incredible customer service abilities
  • You'll enjoy using tech – we have lots of it to make your life easier and our guests experience more seamless
  • Forward-thinking and innovative
  • Financially and commercially astute
  • You'll love people – and as a result, have great interpersonal and communication skills
  • Details? You love them You'll be incredibly attentive with guests as a result
  • Flexible and able to remain focused on results under pressure and to challenging deadlines
  • Self-motivated and confident
  • Hard-working but FUN

The benefits

  • Discounts across retail, restaurants, events etc (because we know life isn't just about work)
  • Family and Friends discounts in hotels across the Kew Green Hotels estate
  • Leisure Club / Gym free membership
  • International Travel at Employee Rate for other branded hotels within our brand family (and you're not just limited to good old Britain – our family has hotels that span all over the world)
  • Parking on site for free
  • Meals for free on shift – hard work is hungry work
  • Progression Room to grow, with opportunities across the UK and internationally
  • Uniform provided
  • Flexible attitude and working hours

  • Front End Engineer

    1 week ago

    Solihull, Solihull, United Kingdom SF Technology Solutions Full time £40,000 - £60,000 per year

    Front End Engineer with solid Angular experience and a background in user centred interface development is sought by an AI & data software house based near Birmingham.This Front End Engineer will be working with a close-knit front-end team tasked with designing and building new functionality for web applications across their digital product range.With a rich...

  • Higher Scientific Officer

    4 days ago

    Solihull, Solihull, United Kingdom Home Office Full time £38,419 - £41,109 per year

    DetailsReference number439240Salary£38,419 - £41,109GBPJob gradeHigher Executive OfficerContract typePermanentBusiness areaHO - Chief Operating Officer GroupType of roleScienceWorking patternFull-time, Part-time, Compressed hoursNumber of jobs available1ContentsLocationAbout the jobBenefitsThings you need to knowApply and further...

  • Front of House, Admin Assistant

    6 days ago

    Solihull, Solihull, United Kingdom Lounge Full time £20,000 - £30,000 per year

    Role:Front of House, Admin AssistantLocation: SolihullThe Lounge team is growing We're looking for a Front of House Admin Assistant to join our People Team. We are looking for someone to join our team who can offer a personal and professional service to everyone that visits our Solihull HQ.We are incredibly passionate about delivering exceptional service to...

  • Office Manager

    1 week ago

    Solihull, Solihull, United Kingdom Emixa Full time £30,000 - £60,000 per year

    As Office Manager at Emixa, you will take the lead in managing the day-to-day operations of the office, ensuring it runs smoothly, efficiently, and professionally, while also providing valuable support to the Senior Leadership Team (SLT). This role combines office management, executive support and customer training coordination — helping to create a...

  • HR Officer

    1 week ago

    Solihull, Solihull, United Kingdom West Midlands Police Full time £20,000 - £35,000 per year

    Human Resources Officer (People Services Function)Job Overview:This is an entry-level position within the People Services function, which plays a crucial role in supporting and implementing people strategies in alignment with the WMP (West Midlands Police) People Strategy, Vision, and Values. The HR Officer will support the strategic objectives of the Force...

  • HR Officer

    1 week ago

    Solihull, Solihull, United Kingdom West Midlands Police Full time £20,000 - £40,000 per year

    Human Resources Officer (People Services Function)Job Overview:This is an entry-level position within the People Services function, which plays a crucial role in supporting and implementing people strategies in alignment with the WMP (West Midlands Police) People Strategy, Vision, and Values. The HR Officer will support the strategic objectives of the Force...

  • HR Officer

    6 days ago

    Solihull, Solihull, United Kingdom West Midlands Police Full time £25,000 - £35,000 per year

    DescriptionHuman Resources Officer (People Services Function)Job Overview:This is an entry-level position within the People Services function, which plays a crucial role in supporting and implementing people strategies in alignment with the WMP (West Midlands Police) People Strategy, Vision, and Values. The HR Officer will support the strategic objectives of...

  • Store Manager

    1 week ago

    Solihull, Solihull, United Kingdom Carpet Roles UK Autumn 2025 Full time £40,000 - £60,000 per year

    Carpet Roles UK are delighted to be assisting their clients, a leading Independent Carpet and Flooring Retailer with a network of Stores across The West Midlands with their Recruitment needs throughout 2021 and BeyondWe are in this instance seeking an Experienced Flooring Retail Professional to Manage one of its Stores near Solihull.This is their Flagship...

  • Store Manager

    1 week ago

    Solihull, Solihull, United Kingdom Carpet Roles UK Autumn 2025 Full time £40,000 - £60,000 per year

    Carpet Roles UK are delighted to be assisting their clients, a leading Independent Carpet and Flooring Retailer with a network of Stores across The West Midlands with their Recruitment needs.We are in this instance seeking an Experienced Flooring Retail Professional to Manage one of its Stores near Solihull.This is their Flagship Store and also has...

  • Store Manager

    1 week ago

    Solihull, Solihull, United Kingdom Carpet Roles UK Autumn 2025 Full time £30,000 - £50,000 per year

    Carpet Roles UK are delighted to be assisting their clients, a leading Independent Carpet and Flooring Retailer with a network of Stores across The West Midlands with their Recruitment needs throughout 2020 and BeyondWe are in this instance seeking an Experienced Flooring Retail Professional to Manage one of its Stores near Solihull.This is their Flagship...