Lead Airline Field Service Engineer

Job Description SummaryAt GE Aerospace our Field Service Engineer (FSE) are the embodiment of our core behaviours. Primarily they are permanent at the customers location, for a customer, supporting them with on-site technical troubleshooting and fleet management problem solving.Job Description Key Roles & Responsibilities:

Our FSEs embody our mission, embedded within the customers site, delivering exceptional service and support.  Operating autonomously and remotely from GE Aerospace hubs to resolve technical challenges and drive success, directly in support of our customers fleets. 

More specifically, you will:

• Provide Leadership and Technical Support:  Offer technical direction and assistance to the customers operation, inspections, maintenance, and repair of assigned fleets.​
• Customer Advocacy: Deliver prompt, effective solutions that address customer issues and exceed their expectations, driving loyalty and long-term partnerships.
• Monitor and Improve Reliability: Track reliability and on-wing performance, including significant events, engine removals, delays, and cancellations. Influence airline stakeholders to implement critical reliability improvements.
• Enhance Maintenance Planning: Influence maintenance planning to ensure the stability of the aircraft engine fleet.​
• Evaluate Maintenance Effectiveness: Review the effectiveness of maintenance actions to identify opportunities for improvement.​
• Apply FLIGHT DECK: Utilise our FLIGHT DECK principles to deliver continuous improvement, identifying proactive reliability enhancements.
• Data Analytics and Reporting: Produce data analytics and timely reports on fleet status, program updates, events, and trends for key internal stakeholders.​
• Proactive Maintenance Recommendations: Provide recommendations for proactive maintenance based on engine performance analytics.​

At GE Aerospace, our Field Service Engineers (FSEs) are the embodiment of our core behaviors: Respect for People, Continuous Improvement, and being Customer Driven. Our dedicated FSEs are on the front line, working directly with our customers to solve problems and ensure the highest standards of support, for our customers with our customers. ​

• Respect for People: As an FSE, you'll foster a collaborative environment with our customers, building strong relationships and trust. You'll be the technical on-site representative for GE Aerospace.
• Continuous Improvement: We're committed to excellence and constantly seek ways to enhance and improve technical performance.
• Customer Driven: Understanding, prioritizing, and communicating the needs of our customers is at the heart of our field service team .  Delivering prompt, effective solutions that exceed customer expectations, driving long-term partnerships.​

Required Qualifications and Characteristics:

• A Bachelor of Engineering or technical degree from an accredited university or college (or work experience in relevant fields)
• Experience working in airline operations or maintenance planning, engineering, aviation propulsion, or another related field.
• Technical expertise in aircraft engine or turbomachinery equipment.
• Experience using software or data analytics to make informed technical decisions and to provide recommendations to the customer or other key internal stakeholders.
• Strong oral and written communication skills with the ability to forge deep relations at all levels, not only with key internal stakeholders but also with the customer

Flexible Working

GE supports and encourages flexible working arrangements, where possible, and recognises the benefits to employees of having a positive work-life balance.

 Total Reward

At GE Aerospace we understand the importance of Total Reward.  Our flexible benefits plan, called FlexChoice, gives you freedom, choice and flexibility in the way you receive your benefits, as well as giving you the opportunity to make savings where possible.

As a new joiner to GE we are pleased to be able to offer you the following as default in your benefit fund, which you then can tailor to meet your individual needs;

• Non-contributory Pension   
• Performance related bonus       
• Life Assurance
• Group income protection
• Private medical cover    
• Holiday Hourly equivalent of 26 days + public holidays, with flexible option to buy or sell

Security Clearance

Baseline Personnel Security Standard (BPSS) clearance is required and must be maintained for this role. Please note that in the event that BPSS clearance cannot be obtained, you may not be eligible for the role and/or any offer of employment may be withdrawn on grounds of national security. Please see the link below for further details regarding the requirements for BPSS clearance: BPSS

Right to Work

Applications from job seekers who require sponsorship to work in the UK are welcome and will be considered alongside all other applications. However, under the applicable UK immigration rules as may be in place from time to time, it may be that candidates who do not currently have the right to work in the UK may not be appointed to a post if a suitably qualified, experienced and skilled candidate who does not require sponsorship is available to take up the post. For further information please visit the UK Visas and Immigration website.

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Additional Information

Relocation Assistance Provided: Yes

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