General Manager, Lettings Business

2 weeks ago

Clifton BS HL, United Kingdom 0fbf2168-19e2-491c-b22e-f7c4e37ffd90 Full time £35,000 - £37,500 per year

Job Overview:

We are seeking a proactive and experienced General Manager to lead our residential lettings business in Bristol. The role involves full operational responsibility, including the direct management of Property Managers and office staff, with a focus on delivering excellent service, maintaining compliance, improving business processes, and driving sustainable growth.

You will play a key role in shaping business strategy establishing internal processes, managing people and performance, overseeing operational systems, and reporting directly to the Board of Directors.

Key Responsibilities:

People & Team Management

· Lead and manage Property Managers and support staff, ensuring consistent high levels of performance and compliance.

· Conduct regular 1-to-1s, performance reviews, and identify staff training and development needs.

· Lead recruitment and onboarding of new staff.

· Foster a positive and accountable team culture that supports staff growth and retention.

Business Operations

· Set up, document, and maintain efficient business processes and administrative systems.

· Identify, review, and rectify inefficiencies in workflows and service delivery.

· Oversee health and safety compliance across the business and managed properties.

· Approve contractor payments and periodically audit associated documentation for compliance and accuracy.

· Managing the office space.

Financial & Account Management

· Monitor and manage office spend, ensuring alignment with budgetary goals.

· Oversee rent collection and contractor payments; ensure accurate financial reporting.

· Periodically audit accounts and operational paperwork to ensure accuracy and compliance.

IT & Systems Oversight

· Assess and manage CRM systems and other operational software.

· Oversee digital process improvements, including automation opportunities and reporting tools.

Business Development

· Lead on strategic planning, ensuring the business is structured, resourced and aligned for future growth.

· Develop and embed a clear business proposition and core company values – to underpin the daily work and performance metrics.

· Identify and develop new revenue streams to diversify the business.

· Continuously assess market trends and business performance to make strategic recommendations to the directors.

Reporting & Compliance

· Deliver regular operational and financial reports to the owner, highlighting key performance indicators and areas for improvement.

· Ensure ongoing compliance with lettings legislation, internal policies, and external regulatory standards.

· Developing and maintaining reporting metrics for all aspects of the business.

Requirements:

· Proven experience managing teams within a residential lettings or property management environment.

· Demonstrated experience in staff development, training, and recruitment.

· Strong leadership, communication, and organisational skills.

· In-depth knowledge of lettings legislation, health and safety compliance, and operational best practices.

· Commercial acumen and experience in identifying and delivering new income opportunities.

· Experience with CRM systems, digital tools, and financial oversight.

· A proactive mindset with a commitment to continuous improvement and operational efficiency.

Job Types: Full-time, Permanent

Pay: £35,000.00-£37,500.00 per year

Work Location: In person

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