Senior Manager, Enterprise Risk Management and Control Assurance

About Us at GoCardless

GoCardless is a global bank payment company. Over 100,000 businesses, from start-ups to household names, use GoCardless to collect and send payments through direct debit, real-time payments and open banking. 

GoCardless processes US$130bn+ of payments annually, across 30+ countries; helping customers collect and send both recurring and one-off payments, without the chasing, stress or expensive fees. We use AI-powered solutions to improve payment success and reduce fraud. And, with open banking connectivity to over 2,500 banks, we help our customers make faster, more informed decisions.

We are headquartered in the UK with offices in London and Leeds, and additional locations in Australia, France, Ireland, Latvia, Portugal and the United States.

At GoCardless, we're all about supporting you We're committed to making our hiring process inclusive and accessible. If you need extra support or adjustments, reach out to your Talent Partner — we're here to help 

And remember: we don't expect you to meet every single requirement. If you're excited by this role, we encourage you to apply

The role

This is an interim role required for 6 months where you will lead Enterprise Risk Management and Control Assurance during a period of transition in the organisational structure.

Reporting to the Head of Operational Resilience and Incident Management, you will lead a team, initially of 3, but with the potential to be expanded. You will be responsible for maintaining the risk management framework and risk appetite, ensuring it is in line with regulatory requirements and expectations. You will engage widely with stakeholders responsible for risk management, controls, and incident management to monitor compliance, reporting issues to management and the Board. 

You will lead the team responsible for second-line assurance over privacy and security controls and ISO certification. You will be responsible for the control framework generally, including tooling and governance for control assurance. 

 
What excites you 

• Ownership of risk management in a scale up business
• Accountability to executive management and the Board
• Managing and developing a high performing team
• Building and embedding control assurance protocols and developing a second line assurance team

 
What excites us  

• Experienced leader of ERM in a scale up business
• Payment service experience and expertise in managing risks to ensure compliance with financial service regulations
• Skilled in implementing and running control frameworks and second line assurance functions
• Ability to motivate and develop a team
• The ability to work independently, you take pride in solving problems
• Ability to work on multiple projects simultaneously, prioritise effectively, and manage the expectations of multiple stakeholders.
• Initiative, a strong sense of ownership, and the drive required to thrive in a fast paced, high growth business. 
• Ability to collaborate and lead cross-functional teams to deliver short-term goals, and the gravitas to influence decisions at a senior level. Assertive when required but collaborative in approach. 
• Ability to work with external auditors and regulators on presenting components of the risk management framework

We don't expect you to meet every requirement. If you're excited by this role, we encourage you to apply.

Base salary range: £106,400 - £159,600

Base salary ranges are based on role, job level, location, and market data.  Please note that whilst we strive to offer competitive compensation, our approach is to pay between the minimum and the mid-point of the pay range until performance can be assessed in role. Offers will take into account level of experience, interview assessment, budgets and parity between you and fellow employees at GoCardless doing similar work.

The Good Stuff

• Wellbeing: Dedicated support and medical cover to keep you healthy.
• Work Away Scheme: Work from anywhere for up to 90 days in any 12-month period.
• Hybrid Working: Our hybrid model offers flexibility, with in-office days determined by your team.
• Equity: All permanently employed GeeCees get equity to share in our success.
• Parental leave: Tailored leave to support your life's great adventure.
• Time Off: Generous holidays, 3 volunteer days, and 4 wellness days annually.

Life at GoCardless

We're an organisation defined by our values; We start with why before we begin any project, to ensure it's aligned with our mission. We make it happen, working with urgency and taking personal accountability for getting things done. We act with integrity, always. We care deeply about what we do and we know it's essential that we be humble whilst we do it. Our Values form part of the GoCardless DNA, and are used to not only help us nurture and develop our culture, but to deliver impactful work that will help us to achieve our vision.

Diversity & Inclusion

We're building the payment network of the future, and to achieve our goal, we need a diverse team with a range of perspectives and experiences. As of July 2024, here's where we stand:

• 45% identify as women 
• 23% identify as Black, Asian, Mixed, or Other 
• 10% identify as LGBTQIA+ 
• 9% identify as neurodiverse 
• 2% identify as disabled 

If you want to learn more, you can read about our Employee Resource Groups and objectives here as well as our latest D&I Report 

Sustainability at GoCardless

We're committed to reducing our environmental impact and leaving a sustainable world for future generations. As co-founders of the Tech Zero coalition, we're working towards a climate-positive future. Check out our sustainability action plan here. 

Find out more about Life at GoCardless via X, Instagram and LinkedIn. 

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